Terrible customer service

Incredibly disappointing. My order was delivered without any communication (email/sms/etc) to confirm delivery. I tried on the items I ordered and noted that one of them was the incorrect size - I then went onto their website but the order showed "on the way", so I assumed I'd be unable to log a return.

I then tried a week later, but the order still showed as "on its way". I emailed support and found out that theres a separate returns portal that you have to use (which you can't navigate to from your order history). When using the returns portal, the item showed as ineligible for return (and it was not marked as such upon purchase). When I enquired as to why, support eventually indicated that I had to log the return within 7 days of receiving them (weird, since according to their website the order is still "on it's way" to this day 2 months later). I explained the situation, and the after much back and forth, the support agent in his infinite wisdom said "You are welcome to return the one item with the incorrect sizing, and you can still log this return through the return portal. Once submitted, we’ll be able to review it and proceed with issuing store credit as requested." I then of course explained that I cannot log the return through the portal and asked for assistance, after which I have been ghosted.

Terrible support service - do not use their online store unless you're prepared to deal with a headache.