Lewis Stores
1.5|3,654 reviews
MM
Maserobanyane M
1 reviews | Active since Member
27 May 2026, 10:36
Disappointing Service
I bought furniture for my mum on Saturday from Lewis Kingsway Street Maseru, Lesotho.
I was informed that it will be delivered on Monday. It is Wednesday today and I have not received it. Not even a courtesy call.
When I called the consultant who dealt with me, he doesn’t answer my calls anymore.
When they wanted me to pay they called me several times, now they have my money they don’t care about me.
I am very disappointed with them. Palesa Mabusetsa 0835868944
Helpful (0)
Replies (2)0
Replies (2)Lewis Stores's replyOfficial
27 May 2026, 11:49We acknowledge and are in receipt of the complaint/enquiry An agent will be in contact within 48 hours
Best regards,
Lewis Stores's reply27 May 2026, 11:49
Official
We acknowledge and are in receipt of the complaint/enquiry An agent will be in contact within 48 hours
Best regards,
MM
Maserobanyane M's updateReviewer Update
29 May 2026, 19:47I got a call from Lewis head office. I thought my concern will be addressed but still I have not received my order. Even the store has been very quiet about the delivery.
When will the delivery be done?
We are now seven days since the store promised to deliver and they don’t even reach out to me for any updates. They have kept my money and not bother to deliver my order.
I am very disappointed and will tell everyone how bad the service is
When will the delivery be done?
We are now seven days since the store promised to deliver and they don’t even reach out to me for any updates. They have kept my money and not bother to deliver my order.
I am very disappointed and will tell everyone how bad the service is
MM
Maserobanyane M's update29 May 2026, 19:47
Reviewer Update
I got a call from Lewis head office. I thought my concern will be addressed but still I have not received my order. Even the store has been very quiet about the delivery.
When will the delivery be done?
We are now seven days since the store promised to deliver and they don’t even reach out to me for any updates. They have kept my money and not bother to deliver my order.
I am very disappointed and will tell everyone how bad the service is
When will the delivery be done?
We are now seven days since the store promised to deliver and they don’t even reach out to me for any updates. They have kept my money and not bother to deliver my order.
I am very disappointed and will tell everyone how bad the service is