MM
Maserobanyane M
Active since May 2022
38
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Reviews
38 reviews2 weeks ago
Disappointing Service
I bought furniture for my mum on Saturday from Lewis Kingsway Street Maseru, Lesotho. I was informed that it will be delivered on Monday. It is Wednesday today and I have not received it. Not even a courtesy call. When I called the consultant who dealt with me, he doesn’t answer my calls anymore. When they wanted me to pay they called me several times, now they have my money they don’t care about me. I am very disappointed with them. Palesa Mabusetsa 0835868944
2 replies
1 month ago
*********** Team
I have reported a lost card which was successfully blocked. Subsequent to that I attempted to collect my card from the store without success. I have sent numerous emails to Ackermans without success. I get an automated response that doesn’t address my query. I go to the store and I am given an email address to send the query to of which I did with no success. I go to Ackermans website to find out which channels are available for me to address my query. The most horrible pillar to post experience I have ever encountered. The level of incompetence and ignorance is astonishing. I can’t even begin to describe how utterly dissatisfied I am. I have been inconvenienced tremendously. At this point I don’t know what to do. It’s embarrassing. Palesa 0835868944
1 reply
4 months ago
Game is a ****
The most horrible service I have ever experienced. Game stores is definitely a ****. They advertise items that are not available. They are very quick to deduct the money from one’s account but very very slow to deliver the items. I have called the store a million times and every time I am told a different story, which demonstrates that they are deliberately misleading customers to keep the money and not deliver. While they are giving customers the run around it’s surely a tactic to use our money to make more profits. It ridiculous how much time and effort I have spent on enquiring about my order. People must be careful with online orders from Game. They should not bother at all, they will be hugely disappointed and frustrated. Please stay away from Game, I will post on every platform about this, on twitter, facebook, TikTok, instagram, everywhere. I will encourage everyone to never ever buy anything from Game. It’s a ****.
4 replies
4 months ago
Horrible Service
I bought the stove online on the 25 of January and it was scheduled for delivery on the 30th. Perfect timing because it was a gift for Saturday the 7th of February event. My happy thoughts were cut short when time went by and there were excuses after excuses. It is now 15 days later and I have not received my order. The event is now past which to attend to attend with total shame and embarrassment. I have sent emails, made phone calls, received emails, received phone calls a million times. I explained the urgency of receiving the item but my plea fell on deaf ears. At one point I was referred to the courier, the courier responded by saying they were still waiting for Game to hand over the item to them. What an embarrassment to get such a response. The audacity to refer me to the courier while they are the ones whom I am a client of. I know what will happen next is receive more emails, more phone calls and lousy apology then everything goes back to normal. What a total waste of time and money. Hugely disappointed. Game is treading on a thin line of being one of the used to be reliable’ stores. I am slowly losing my faith in them.
5 replies
4 months ago
Online order missing
I placed an online order #01678146323 with Wollies on the 31st of December. The estimated delivery date was the 5th of January. It is 12 days later and the order is still pending. To my surprise I have received a email from Wollies enquiring about the new item. But I have not received any order. This is disappointing according to the standard of the store.
0 replies
4 months ago
Horrible Online Service
I am extremely disappointed in the manner which Ackermans handled my online order 31688421. I placed an order online in 2025 and indicated that it should be delivered at Ackermans Magalies Hills. After numerous attempts to reach out to Ackermans I was instructed to contact the courier service. That was very frustrating, how and why should I interact with the courier when I have a transaction with Ackermans. That was an easy way out for Ackermans showing their incompetence. One of the consultants I interacted with was Eldine Lewis, their response was so disappointing, they didn’t attempt to assist me at all. However in the first week of January I got an SMS notification saying that my order has been delivered and ready for pick up. When I got to Ackermans Magalies hills I was informed that there was no such order. The staff asked me unreasonable questions which I could tell they had no idea what they were looking for. The items I ordered were meant for festive season and the none existence of them ruined my entire plans. I think Ackermans is not fully capable and effective to process online orders. How could an order be so delayed. It’s totally unacceptable and disappointing. Palesa 0835868944
0 replies
6 months ago
Truworths Brits Mall Bad service
I am extremely disappointed in the way Truworths Brits Mall handled my query regarding my online order complaint. I placed an order about three months back, No.o321694186, which I partially received. I received an SMS notification that the last item was ready for in store pickup. When I got to the store the run around I got was embarrassing. Ultimately I requested for the supervisor, her name is Nhlanhla, if I remember well. What an inconvenience and waste of time. She was extremely rude and clueless. She kept saying I should check other people’s orders on the system. That was so unprofessional. I am a customer l don’t want to know how the company operates. As a customer I am aware of how the business communicates with me as a customer not how it looks like on the system. I have placed more than a handful of online orders with Truworths and I am fully aware of the process. It was totally unnecessary for her to explain to me how the system works. She kept saying I should have received a credit for the item, one minute she said it is still with the courier. I was adamant that it’s ready for pick up. Ultimately she said we should track it via Truworths WhatsApp. That was totally ridiculous, couldn’t she just take the details, follow up and revert to me? If has been a month since her response and I still haven’t received my item Please I need my item and personal apology from her. She should also be empowered with customer training she is an absolutely embarrassment for Truworths standard. Palesa 0835868944
0 replies
7 months ago
Well Done Suzuki Montana
A few years ago, 2018 to be precise, my son purchased his first vehicle at Menlyn Suzuki. Fortunately for me, a few months later, he relocated to Europe, and I inherited the vehicle. However, a few months down the line there were some mechanical challenges, naturally I referred the issues to the dealership where it was purchased. It is with a heavy heart that I am saying I experienced the most horrible service, the worst I ever had in the vehicle dealerships space. Subsequent to that, since I was not comfortable to deal with any other brand, I reached out to Suzuki in Montana. The service they provided me with wiped off all the frustration I got from Suzuki Menlyn, it was outstanding, despite me not being their customer. The service was so impressive that I decided should I, family or friends be in the market for new wheels Montana Suzuki will be my go-to dealership. As fate would have it, I was in the market for a new set of wheels. On the 30th of September, I naturally reached out to Montana Suzuki. The consultant I was looking for was not with the company anymore, I was therefore referred to Marthinus Dennecker. I had doubts at first, he had to match/surpass the massive bar set by his former colleague. Secondly, I work very hard for my money, I rightfully believe that I should benefit from every cent I spend. After a few calls I knew I was in the right hands, yet again. The transaction took a few weeks to close, not because of Suzuki’s/Marthinus’ incompetence, but because of my ‘stubbornness’. I was shopping around, consulting with everyone, from the insurance brokers to the banks. I probably frustrated Marthinus in the process, if he was, which I doubt, he took it like a champ. On the 30th of October, exactly a month after my first enquiry, we finalized and closed the deal. In this month, which I surely frustrated Marthinus, he took notes, because the vehicle delivered is everything and more that I was looking for. I am quite impressed with how he provided amazing service to me; it surely proves it was not about him closing the deal but most importantly to meet my needs. In closing I would like to thank: •Suzuki Montana, this demonstrates how much customer service means to them •Marthinus for: 1. affording me the opportunity to have the pleasure of owning and driving exactly the vehicle I was in the market for 2. providing me with professional advice and letting me take well informed decision 3. being professional, friendly, and efficient with me from start to finish •All Montana Suzuki team, from Finance, receptionist, and drivers. This proves that Suzuki Montana is all about putting customers first, not just meeting targets. Once again, thank you, Marthinus, you made this journey, which was not the first one, the best experience, especially in this day and age where mediocre has become the new norm.
1 reply
8 months ago
Order Missing
I placed an order online with Ayana on 19 September. The driver always claims they didn’t find me at home. Of course I am at work during the day. We have a very reliable security personnel who always receive orders on my behalf. Sometime last week the driver demanded the security personnel to unpack the order in order to receive to which I declined. It has been 11 days and I have not received my order. I needed those items for last week which didn’t happen and I am very disappointed. I get emails, calls and SMS messages that my order will be delivered but nothing. This is unacceptable. At some point I enquired my order to be delivered at Ayama in Brits mall without success. I have run out of options, more so because the date I bought the items for has passed. At this moment I don’t think it’s safe to order via online with Ayama
1 reply
10 months ago
Makro is unreliable
After I wrote a review on Hello Peter. I got a call from Makro and the decision was I should share with him my order number which I did. I also indicated that Makro has caused me a lot of trouble and inconvenience. For them to keep my money for this long is unacceptable. I mentioned that I don’t want the money I want the frying pan of the same capacity. It has been two months and they have been quite. Even the money that they initially promised to be refunded by the 15th has not been received. So there is no money. There’s no money. This struggle is going on for close to two months now. What should do to get my fry pan. This is frustrating.
8 replies
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