I am very disappointed by Lewis I trusted them so much. My partner purchased a bed with an account at the store at tsakane mall. Within 2 months strings where showing under the mattress told my partner to go report the bed because it's very uncomfortable
Bad experience about a bed that I purchased 3 to 4 months ago.
Helpful (0)
Replies (3)
0
Replies (3)
Lewis Stores's replyOfficial
25 May 2026, 13:16
We acknowledge and are in receipt of the complaint/enquiry An agent will be in contact within 48 hours
Best regards,
Lewis Stores's reply25 May 2026, 13:16
Official
We acknowledge and are in receipt of the complaint/enquiry An agent will be in contact within 48 hours
Best regards,
NB
Nompilo B's updateReviewer Update
27 May 2026, 15:34
Dear lewis
I would like to express my heartfelt thank you for a wonderful feedback about the complain I had it was handled with care and urgency. Your service is too wonderful and am greatful for the outcome. I would like to praise the 2 drivers Goodman And Price oh wonderful people and your company surely has won with these 2 gentlemen their service was top.of the range I couldn't stop laughing from when they picked me up to delivering me to work ensuring me that all will be well and I will surely get a new and comfortable bed thank you so much guys. The manager was also an icing in the cake thank you so much Thoko you didn't even ask too many questions you just closed my complaint with ease. All in all the drivers deserve a raise and bells thank you
NB
Nompilo B's update27 May 2026, 15:34
Reviewer Update
Dear lewis
I would like to express my heartfelt thank you for a wonderful feedback about the complain I had it was handled with care and urgency. Your service is too wonderful and am greatful for the outcome. I would like to praise the 2 drivers Goodman And Price oh wonderful people and your company surely has won with these 2 gentlemen their service was top.of the range I couldn't stop laughing from when they picked me up to delivering me to work ensuring me that all will be well and I will surely get a new and comfortable bed thank you so much guys. The manager was also an icing in the cake thank you so much Thoko you didn't even ask too many questions you just closed my complaint with ease. All in all the drivers deserve a raise and bells thank you
Lewis Stores's replyOfficial
28 May 2026, 06:06
Thank you for bringing the above to our attention.
Best regards,
Lewis Stores's reply28 May 2026, 06:06
Official
Thank you for bringing the above to our attention.