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Theunis C
1 reviews | Active since Jun 2021
18 May 2026, 14:48
Nexis Windeed Wallet Trap and Unreachable Support
Loaded R200 into my wallet because it was the highest available top-up option for the automated property evaluation. Only afterwards did I discover the report costs R204, meaning I was forced to add more money just to use the service.
Tried topping up again with R25/R50, but the payment keeps failing halfway through. Now I’m stuck with R200 sitting in a wallet I can’t use, and the platform does not allow refunds.
To make matters worse, support is practically unreachable. They provide a call centre number, but nobody answers the phone.
Very frustrating experience overall.
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Replies (2)0
Replies (2)
LexisNexis South Africa's replyOfficial
19 May 2026, 11:20Hi Theunis. Just a note to confirm that we have received your feedback . Thank you for the details you have included. We are currently investigating the matter and will be in touch with a response to your escalation.
Best regards,
LexisNexis South Africa's reply19 May 2026, 11:20
Official
Hi Theunis. Just a note to confirm that we have received your feedback . Thank you for the details you have included. We are currently investigating the matter and will be in touch with a response to your escalation.
Best regards,
TC
Theunis C's updateReviewer Update
19 May 2026, 15:21After posting this review, support reached out and was more than helpful in resolving the issue. My initial frustration with the payment/wallet process still stands, especially around the failed top-up and refund limitation, but I appreciate the effort from the support team afterward. From what I am told they are looking into resolving the issue.
TC
Theunis C's update19 May 2026, 15:21
Reviewer Update
After posting this review, support reached out and was more than helpful in resolving the issue. My initial frustration with the payment/wallet process still stands, especially around the failed top-up and refund limitation, but I appreciate the effort from the support team afterward. From what I am told they are looking into resolving the issue.