DIE HARD LG SUPPORTER...FINALLY DUPED

As a retiree I faithfully purchased LG appliances to the value of R50 000 from Game Discounters directly via an LG rep in May 2025 as I trust the Brand

A Fridge 9kg Tumble Dryer and 9kg Thin Q washing machine...I was told that Game had no 9kg washing machines but the LG Rep who was present at Game promised that he will get one delivered to the store but it would take some time...we waited patiently as we have always owned LG appliances for many years and were always impressed by the quality and after sales service. In June 2025 we were leaving to go abroad for 8 months....we called and informed the Game Salesperson who agreed to deliver to our home helper...we had no issue as we have utmost trust in the Brand.... On return home in February 2026 I attempted to wash our bedding....lo and behold this 9kg machine would take ONLY A DOUBLE COMFORTER...on inspecting the Drum, I noticed that it was extremely small and vastly reduced on size in comparison to our previous 9kg LG washing machine ..to make matters worse the machine refused to Drain or spin and displayed EU....We contacted Game and was told that the Rep placed a special order for us as Game does not stock 9kg machines....on contacting the Rep he told us that we can exchange the machine for a 10kg and pay the difference, which we were happy to do ..only to be disappointed in hearing that he cannot assist as we have used the machine albeit ONLY ONCE. On explaining to the Rep that the machine is not practical for us as we also need to wash Queen and King size bedding...which will be highly impossible. The Reps response was that "Sorry the Game buyer won't accept the machine because you have used it" He failed to understand that the 9KG LG THIN Q WASHING MACHINE DOES NOT DO A 9KG LOAD..he explained that the machine was made slimline because most people prefer smaller machines these days. But the machine size has NOT CHANGED JUST THE DRUM IS DRASTICALLY REDUCED...I KNOW, I HAVE OWNED A 9KG LG WASHER PREVIOUSLY. I now sit with a new machine which is of no value to me. As a retiree, this was a big purchase which I expected to have many years of good use. I am so disappointed with LG