SG
Sandra G
Active since Mar 2015
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
DIE HARD LG SUPPORTER...FINALLY DUPED
As a retiree I faithfully purchased LG appliances to the value of R50 000 from Game Discounters directly via an LG rep in May 2025 as I trust the Brand A Fridge 9kg Tumble Dryer and 9kg Thin Q washing machine...I was told that Game had no 9kg washing machines but the LG Rep who was present at Game promised that he will get one delivered to the store but it would take some time...we waited patiently as we have always owned LG appliances for many years and were always impressed by the quality and after sales service. In June 2025 we were leaving to go abroad for 8 months....we called and informed the Game Salesperson who agreed to deliver to our home helper...we had no issue as we have utmost trust in the Brand.... On return home in February 2026 I attempted to wash our bedding....lo and behold this 9kg machine would take ONLY A DOUBLE COMFORTER...on inspecting the Drum, I noticed that it was extremely small and vastly reduced on size in comparison to our previous 9kg LG washing machine ..to make matters worse the machine refused to Drain or spin and displayed EU....We contacted Game and was told that the Rep placed a special order for us as Game does not stock 9kg machines....on contacting the Rep he told us that we can exchange the machine for a 10kg and pay the difference, which we were happy to do ..only to be disappointed in hearing that he cannot assist as we have used the machine albeit ONLY ONCE. On explaining to the Rep that the machine is not practical for us as we also need to wash Queen and King size bedding...which will be highly impossible. The Reps response was that "Sorry the Game buyer won't accept the machine because you have used it" He failed to understand that the 9KG LG THIN Q WASHING MACHINE DOES NOT DO A 9KG LOAD..he explained that the machine was made slimline because most people prefer smaller machines these days. But the machine size has NOT CHANGED JUST THE DRUM IS DRASTICALLY REDUCED...I KNOW, I HAVE OWNED A 9KG LG WASHER PREVIOUSLY. I now sit with a new machine which is of no value to me. As a retiree, this was a big purchase which I expected to have many years of good use. I am so disappointed with LG
0 replies
55 months ago
3 DECADES OF SHOPPING EXPERIENCE ENDS DUE TO POOR CUSTOMER SERVICE
Three decades of shopping experience with FOSHINI, came to an end.....in August 2021 I received a call to inform me my payment was overdue...I immediately went online and made payment...over coming network issues with great difficulties. I thereafter attempted to implement a Debit Order on my account to allow Foshini to deduct the monthly instalments timeously...Iwas informed by your consultants telephonically that this could not be done online and has to be done at one of the branches...On the 4th of September 2021, I went to the Bluff branch made my monthly payment and requested to do a Debit Order on my account....I was assisted by Akhona at the cashier's counter. Akhona immediately called your accounts department and attempted to implement the Debit Order telephonically...Akhona was also informed that the forms need to be completed in store...Needless to say the store did not have any Debit Order forms...SO, INPERSONALLY FOWNLOADED THE FORMS AND EMAILED THEM TO THE STORE TOb000459@tfg.co za Akhona printed the documents, which I completed and emailed the document together with a copy of my ID...Akhona then followed up with a telephone call to the Accounts Department confirming that all documents were received and DO to be implement by the 1st of October 2021...CONFIRMED...low and behold... I was SURPRISED when I began to get bombarded by telephone calls demanding I make payment on my account...I WAS REALLY EMBARASSED TO RECEIVE THESE CALLS WHILST IN BUSINESS MEETINGS....NOT 1 CALL BUT 13 TELEPHONE IN A MATTER OF 3 DAYS.....WHST A WASTE OF RESOURCES....ESP when your staff cannot do their jobs efficiently. After being harassed I contacted the Bluff branch to confirm with the manager MELANIE THAT MY DOCUMENTS/REQUEST WAS PROCESSED. According to Melanie the proof was still on the system. Being harassed right up until Sunday morning made my decision to close my account....I HAVE NEVER BEEN SO FRUSTRATED BY INEFFICIENCIES SUCH AS THE FOSHINI TFG FINANCE DEPARTMENT. I made full payment to close my account on the 17th of October at the Galleria branch in Amanzimtoti. I spoke to Nstasha from the Account's Department who confirmed my personal details before proceeding with account closure...I received no REFERENCE NUMBER...Which us crucial because your staff are incompetent. I was told to wait until the 13th of October 2021 and call customer services for an email...when I enquired if all the calls to me will be stopped...NOBODY COULD GIVE ME A STRAIGHT ANSWER saying" It's a different department"...SURPRISE OF SURPRISES...at 7h56, I receive a call from a pompous idiot called JARED informing me that I owe R2046,34...when am I going to make payment...HE wouldn't listen to me even when I told him that I have already made full payment ...still insisting that nothing is reflected on his system....IS THAT MY PROBLEM....IF IT IS...THEN HAVE THE DECENCY TO LISTEN YO YOUR CUSTOMERS.....SADLY YOUR CUSTOMER SERVICE LEAVES A LOT TO BE DESIRED
53 replies
63 months ago
DISGUSTED WITH NWJ SERVICE AND JEWELLERY
Having purchased an18ct diamond ring, evaluated at over R70 000 from NWJ, I expected to have many years of enjoyment when using my ring....sadly all it did was bring me years of distress and unhappiness. The ring is presently being repaired for the 8th time at the moment at a NWJ workshop. IS THIS ACCEPTABLE??? The ring has spent more months/years in total time at the NWJ workshop than it has on my finger.....All because I have to be very cautious when wearing the ring as the diamonds fall off. I have personally paid for diamonds to be replaced three times before I realised that there is definitely a MANUFACTURING DEFAULT with the ring....needless to say Im now going through the process of fixing the ring for the 8th time. Communications to the NWJ Customer Care Manager brought no closure, solution or joy to my predicament. I was also informed by a very reliable source that, this particular ring was discontinued due to the design being problematic. I have been a loyal customer of NWJ for over 20 years....from the early days when Eileen was a sales consultant at the La Lucia Mall branch. I received amazing service and excellent advise. Sadly this doesnt exist at NWJ any longer. Having purchased over 10 beautiful rings and other items of jewellery from NWJ, I had no reason to doubt their quality and workmanship( until my last purchase, that is). Try to redeem yourself NWJ. I am truly disgusted by your service n product.
109 replies
135 months ago
DELICIOUS SPIT BRAAI SERVED WITH LAUGHTER AND FUN
I was faced with the challenge of having to host a small function in the Gauteng area, for approximately 20 people. A surprise birthday party/Engagement. As I live in Durban, my son, who lives in Gauteng, took on the responsibility of sourcing out suppliers. Needless, to say...we have come across horrid Spit Braai Suppliers in Gauteng, who think they are LEKKER....believe you me, they are far from LEKKER, this lady's attitude stinks....and then we came across JACQUES VAN DER RYST: SPIT BRAAI AND HIRE....what a pleasure...nothing was too difficult or too small for his team. They gladly provided the service with smiles and conversations through one of Gauteng's stormy weathers. GILBERT AND MARTIE....you are two fantastic people who tirelessly worked the Spit Braai and delivered a delicious meal that was enough to serve an army. JACQUES, your mannerisms in managing your clientele and staff is admirable...Well done on providing a terrific service and I recommend SPIT BRAAI AND HIRE to anyone wanting terrific service with no hidden costs. [URL Removed] or e-mail JACQUES on [Email Removed]<br> <br> Many Thanks once again JACQUES VAN DER RYST AND TEAM<br>
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (75%)