Discovery service are pathetic

Ive been struggling form March 26 for discovery to manually activate my maturnity benefits! I have spoken to so many consultants and everytime its the same story it will take 3- 5 working days in order for their manager to activate the maturnity benefits manually. Its the April 16th already and still wait for a manager to manually activate the benefits! Their service are pathetic! I was patient the whole time until now!! Now im fed up! The amount of airtime i had to use in order for me to tell me the same story everytime after waiting 5 working days and still nothing has been done are mind blowing!!!!!