The worst medical scheme: LIBCARE

In June this year, I called Libcare medical scheme to find out if they cover circumcision and they confirmed that it will be covered and that authorisation needed to be obtained. The urologist requested authorisation and waited for approval without any luck. Libcare then requested medical records from the urologist and my GP more than once which they gladly provided and they used my savings account to cover these costs, yet they were the ones wanting this information. No feedback was received until I received an email in July from Libcare telling me that the review committee will be discussing my case on the 28th of August and feedback will be provided. No feedback was provided until I reached out early September to ask what was the hold up. Today, the 23rd of September I get an email from Libcare that the review team is still discussing my case. This is 4months later for a mere circumcision which I got confirmation that it will be covered and my Doctors submitted the relevant documents to ensure cover. In all the medical schemes I've been in and worked for, never have I experienced such incompetence and disregard for members of their scheme. Good thing that it is a closed scheme because it would crumble as an open scheme. The WORST medical scheme ever. Someone who knows what they are doing should reach out and resolve this mess. All the details are sitting with Rosanna in standards department and the authorisatio team Linah and Robyn are well aware of this. Shocking and Disgusting service for this medical scheme!!! They don't even have a complaints mailbox, because they know how useless they are.