********ly flagged under debt review without agreeing

I made an enquiry and ended up being flagged without agreeing. I even spoke to the manager and told her what had happened in the process but she didn't care. I was being assisted by a guy named Clinton. Now my life is ruined for just making an enquiry. I even send the manager the whatsapp chats between me and her employee Clinton but it made no difference. I need help removing my name from the system.