Active since Sep 2023
Hollard Insurance and Wesbank are *****sters. My mother had a vehicle finance with Wesbank and in that it included Hollard Insurance (Two policies). My mother called Hollard Insurance in regard to the refund for the additional months paid as it was settled before time, she was told it was paid to Wesbank even though she is the one paying the premium. On their policy clause number 10 states that "If premiums have been paid for any period beyond the date of cancellation of the policy, Hollard shall refund the relevant premiums to you.
Montinique Krool went over and above for us. She is such an amazing person. She communicated very well. We were updated every step of the way. She explained everything clearly to us. She made the process very easy. Thank you Montinique Krool 🙏🏽.
I made an enquiry and ended up being flagged without agreeing. I even spoke to the manager and told her what had happened in the process but she didn't care. I was being assisted by a guy named Clinton. Now my life is ruined for just making an enquiry. I even send the manager the whatsapp chats between me and her employee Clinton but it made no difference. I need help removing my name from the system.
Westbank is charging my mother a very ridiculous interest on her vehicle finance. She is currently a pensioner. The interest has been increasing rapidly and it has made the installment a lot higher than it should be. Their interest does not make sense at all. She is expected to finish the payments next year November but the balance amount is higher than the months left.
Received good service from Krystal. She was very helpful and informative.
The consultant was very friendly and willing to assist.
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