Liberty Group South Africa
1.4|4,045 reviews
nM
nomathemba M
1 reviews | Active since Member
27 May 2026, 16:34
Liberty stash is a **** , i need to get my money back quick and delete this app
I joined Liberty stash and money has been deducted from the account i registered with, this morning when i add my pin as usual, system kicked me out for wrong password, i tried resetting however no OPT or email send to my address or cell phone, when i enquire on their email address, i get a respond that my details are not found however the money is out of my account, this gives me the vibes that stash is a ****
Helpful (0)
Replies (3)0
Replies (3)Liberty Group South Africa's replyOfficial
28 May 2026, 12:48Dear Ms Majebe We acknowledge receipt of your complaint. We appreciate the detail you have provided, as it helps us to better understand your experience and the concerns you have raised. Please be assured that your complaint has been formally escalated for urgent review and investigation with the relevant teams. Regards
Sizwe Ncipha
Customer Relations
relations@liberty.co.za
Sizwe Ncipha
Customer Relations
relations@liberty.co.za
Best regards,
Liberty Group South Africa's reply28 May 2026, 12:48
Official
Dear Ms Majebe We acknowledge receipt of your complaint. We appreciate the detail you have provided, as it helps us to better understand your experience and the concerns you have raised. Please be assured that your complaint has been formally escalated for urgent review and investigation with the relevant teams. Regards
Sizwe Ncipha
Customer Relations
relations@liberty.co.za
Sizwe Ncipha
Customer Relations
relations@liberty.co.za
Best regards,
nM
nomathemba M's updateReviewer Update
29 May 2026, 13:55Good afternoon Sizwe
I would like to thank you for your response, I received a call from a friendly consultant Lethabo Matjila, who assisted me and i am sorted.
I would like to give just an advice that Liberty should review their verification processes, if the email is incorrect, use the ID, or cellphone a client registered with. I panicked as all my info was rejected.
I would like to thank you for your response, I received a call from a friendly consultant Lethabo Matjila, who assisted me and i am sorted.
I would like to give just an advice that Liberty should review their verification processes, if the email is incorrect, use the ID, or cellphone a client registered with. I panicked as all my info was rejected.
nM
nomathemba M's update29 May 2026, 13:55
Reviewer Update
Good afternoon Sizwe
I would like to thank you for your response, I received a call from a friendly consultant Lethabo Matjila, who assisted me and i am sorted.
I would like to give just an advice that Liberty should review their verification processes, if the email is incorrect, use the ID, or cellphone a client registered with. I panicked as all my info was rejected.
I would like to thank you for your response, I received a call from a friendly consultant Lethabo Matjila, who assisted me and i am sorted.
I would like to give just an advice that Liberty should review their verification processes, if the email is incorrect, use the ID, or cellphone a client registered with. I panicked as all my info was rejected.
Liberty Group South Africa's replyOfficial
29 May 2026, 13:58Dear NomathembaThank you for your feedback and confirming that the matter has been resolved.We appreciate your positive update on HelloPeter.Your comments regarding system improvements have also been noted and will be shared with the relevant management for consideration.Kind regardsSizwe Ncipha
Customer Relations
relations@liberty.co.za
Customer Relations
relations@liberty.co.za
Best regards,
Liberty Group South Africa's reply29 May 2026, 13:58
Official
Dear NomathembaThank you for your feedback and confirming that the matter has been resolved.We appreciate your positive update on HelloPeter.Your comments regarding system improvements have also been noted and will be shared with the relevant management for consideration.Kind regardsSizwe Ncipha
Customer Relations
relations@liberty.co.za
Customer Relations
relations@liberty.co.za
Best regards,