Excellent service rendered by consultant Ms. Shanaz

Last year around July, up to September, I had some issues at Ackerman's Promenade. I had on my Ackerman's account...2 Cellphone's with device insurance, a funeral policy. I paid my my account and only skipped one month's device insurance. I was under the impression that the amount that shows due this month, was inclusive of all items mentioned herein. I received a notification that my device insurance is in arrears and went into the shop to inquire, I paid the arrears amount thinking that all is cover, only to find out that my cover lapse 5 days after I made payment to the supposed device. I was very upset as no one had explained how the payments were supposed to be made. One of Ackerman's consultants assisted me and managed to get into contact with Hollard's call centre agents. After a lengthy explanation and being referred to one agent to the other, Ms Shanaz managed to sort my problem out, and advised me that I could for the devices and the funeral policy separately via the pay@ system, which to me was a much better option of controlling what the aacount amount is and what the rest of the other stuff were. I almost decided to pay up the balance on the account and close the account. Thanks to Ms. Shanaz things work out much better when paying the devices and funeral policy separately. In fact when ever I have issues or queries I prefer to go to Ms. Shanaz and if she's busy with some other customer(s) I opt to wait until she can assist me. Thank you, thank you Ms. Shanaz.