RB
Richard B
Active since Oct 2024
3
Reviews
0
Industries
Reviews
3 reviews14 months ago
Excellent service rendered by consultant Ms. Shanaz
Last year around July, up to September, I had some issues at Ackerman's Promenade. I had on my Ackerman's account...2 Cellphone's with device insurance, a funeral policy. I paid my my account and only skipped one month's device insurance. I was under the impression that the amount that shows due this month, was inclusive of all items mentioned herein. I received a notification that my device insurance is in arrears and went into the shop to inquire, I paid the arrears amount thinking that all is cover, only to find out that my cover lapse 5 days after I made payment to the supposed device. I was very upset as no one had explained how the payments were supposed to be made. One of Ackerman's consultants assisted me and managed to get into contact with Hollard's call centre agents. After a lengthy explanation and being referred to one agent to the other, Ms Shanaz managed to sort my problem out, and advised me that I could for the devices and the funeral policy separately via the pay@ system, which to me was a much better option of controlling what the aacount amount is and what the rest of the other stuff were. I almost decided to pay up the balance on the account and close the account. Thanks to Ms. Shanaz things work out much better when paying the devices and funeral policy separately. In fact when ever I have issues or queries I prefer to go to Ms. Shanaz and if she's busy with some other customer(s) I opt to wait until she can assist me. Thank you, thank you Ms. Shanaz.
0 replies
18 months ago
Great Service to the Ackerman's Sales lady, same can't be said to Hollard Insurance underwriting the cellphone and funeral service
My story dates back to August 2024. I had 2 cellphones that was insured, underwritten by Hollard Insurance. My issue was my cellphone Insurance which is underwritten by Hollard Insurance. I payed my Ackerman's account on or before the due dates as stipulated. I skipped one or two months payment because of lack of funds that particular month. The following month I made a double payment, which was paid on the last day of that month, 5 days later my cellphone insurance was cancelled, when I went to the store in Promenade, I asked for someone to assist me with my dilemma and a lady by the name of Shinaz Moosa help me. She made calls trying to solve my issue and was given all sorts of different stories , sending her from one department to anther. This frustrated me and more and felt like closing my account. I was told that a message was send to my cellphone regarding the cancellation. I think they should seek better ways to contacting customers, updating them regarding issues such as non payments received, instead of sending out SMS's. If it wasn't for the help from Shinaz , I don" t think I would have kept my cool. I was and is still disappointed in the way the customer service from "Hollard's Insurance handled the matter. Thank you Shinaz. The following month the saga of the "cellphone insurance" stuck its head out again and I rushed back to Ackerman's Promenade to query what the problem could be this time, cause I was under the impression everything was sorted. I went back to Shinaz as she was now fami**** with the complain. She called the relevant parties and again she faced difficulties. I heard her telling the person on the other side of line that this issue was supposed to be solved the previous month already, after calling around. Shinaz arranged for me to pay my device insurance and funeral policy separately. Hollard Insurance, find better ways to get in touch with your customers. Texting me doesn't mean I've read or received your message. Call me so you can confirm you made contact.
0 replies
18 months ago
Great Service From Ackerman's Promenade Sales Person (Shinaz Moosa)
My story dates back to August 2024. I had 2 cellphones that was insured, underwritten by Hollard Insurance. My issue was my cellphone Insurance which is underwritten by Hollard Insurance. I payed my Ackerman's account on or before the due dates as stipulated. I skipped one or two months payment because of lack of funds that particular month. The following month I made a double payment, which was paid on the last day of that month, 5 days later my cellphone insurance was cancelled, when I went to the store in Promenade, I asked for someone to assist me with my dilemma and a lady by the name of Shinaz Moosa help me. She made calls trying to solve my issue and was given all sorts of different stories , sending her from one department to anther. This frustrated me and more and felt like closing my account. I was told that a message was send to my cellphone regarding the cancellation. I think they should seek better ways to contacting customers, updating them regarding issues such as non payments received, instead of sending out SMS's. If it wasn't for the help from Shinaz , I don" t think I would have kept my cool. I was and is still disappointed in the way the customer service from "Hollard's Insurance handled the matter. Thank you Shinaz. The following month the saga of the "cellphone insurance" stuck its head out again and I rushed back to Ackerman's Promenade to query what the problem could be this time, cause I was under the impression everything was sorted. I went back to Shinaz as she was now fami**** with the complain. She called the relevant parties and again she faced difficulties. I heard her telling the person on the other side of line that this issue was supposed to be solved the previous month already, after calling around. Shinaz arranged for me to pay my device insurance and funeral policy separately. Hollard Insurance, find better ways to get in touch with your customers. Texting me doesn't mean I've read or received your message. Call me so you can confirm you made contact.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
2 (66.66666666666667%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
0 (0%)