Poor customer service

Dear TFG GROUP,

I hope this email finds you well. I am writing to express my deep disappointment and frustration with the level of customer service I experienced recently at your Sportscene Promenade store.

I called your Sportscene Promenade store five times to inquire about a specific product, (Jordan Junior 1 MID SE Colbalt/Pink Sneaker, size uk4, sku: 06-61054655, Style code: HQ1999-400 ) only to be met with no response. Afterward, I had to contact a neighboring store in order to have someone call me back. I was informed that your store’s phone was set to silent, which I find highly unprofessional and inconvenient. As a customer, I called to avoid wasting my time visiting the store unnecessarily, and yet my efforts to reach you were in vain.

My second concern involves a pair of shoes I inquired about, which had been set aside for another customer since Thursday, August 25, 2025. I was told that after three days, the shoes would still be held for the original customer, which I find quite baffling. As I was prepared to purchase them in cash, I asked your staff to check if the original customer still wanted the shoes. Unfortunately, my request was ignored, and I overheard staff members discussing why stores should not keep stock for individual customers. This conversation was unprofessional and left me feeling as though my inquiry was not taken seriously.

To make matters worse, I am still waiting for a call back from the Sportscene Promenade store. The fact that the shoes I need are only available at your location, yet I am unable to purchase them due to poor service, is incredibly frustrating.

I expect better from a business of your reputation. I would appreciate it if you could address these concerns promptly and provide clarity on how this situation will be resolved.

Thank you for your attention to this matter. I look forward to your response.

Sincerely, Xavier Petersen 0769106247 Jordan Junior 1 MID SE Colbalt/Pink Sneaker, size 4, sku: 06-061054655, Style code: 06-061054655