XP
xavier P
Active since Jun 2012
15
Reviews
0
Industries
Reviews
15 reviews8 months ago
Poor customer service
Dear TFG GROUP, I hope this email finds you well. I am writing to express my deep disappointment and frustration with the level of customer service I experienced recently at your Sportscene Promenade store. I called your Sportscene Promenade store five times to inquire about a specific product, (Jordan Junior 1 MID SE Colbalt/Pink Sneaker, size uk4, sku: 06-61054655, Style code: HQ1999-400 ) only to be met with no response. Afterward, I had to contact a neighboring store in order to have someone call me back. I was informed that your store’s phone was set to silent, which I find highly unprofessional and inconvenient. As a customer, I called to avoid wasting my time visiting the store unnecessarily, and yet my efforts to reach you were in vain. My second concern involves a pair of shoes I inquired about, which had been set aside for another customer since Thursday, August 25, 2025. I was told that after three days, the shoes would still be held for the original customer, which I find quite baffling. As I was prepared to purchase them in cash, I asked your staff to check if the original customer still wanted the shoes. Unfortunately, my request was ignored, and I overheard staff members discussing why stores should not keep stock for individual customers. This conversation was unprofessional and left me feeling as though my inquiry was not taken seriously. To make matters worse, I am still waiting for a call back from the Sportscene Promenade store. The fact that the shoes I need are only available at your location, yet I am unable to purchase them due to poor service, is incredibly frustrating. I expect better from a business of your reputation. I would appreciate it if you could address these concerns promptly and provide clarity on how this situation will be resolved. Thank you for your attention to this matter. I look forward to your response. Sincerely, Xavier Petersen 0769106247 Jordan Junior 1 MID SE Colbalt/Pink Sneaker, size 4, sku: 06-061054655, Style code: 06-061054655
0 replies
9 months ago
Unacceptable Funeral Services for Ursula Adams
Subject: Formal Complaint Regarding Unacceptable Funeral Service for the Adams Family Dear Sir/Madam, I am writing to formally express my deep disappointment and concern regarding the unacceptable level of service provided by Atlantic Funeral Services during the recent funeral arrangements for the Adams family. From the outset, the handling of this profoundly sensitive occasion was marred by poor customer service, a lack of professionalism, and what appeared to be a complete disregard for the emotional well-being of the grieving family. At no point did your staff demonstrate empathy, compassion, or any understanding of the gravity of the moment. The treatment we received was cold, dismissive, and uncooperative. Furthermore, your team showed no respect for the agreed-upon timeframes. Services were rushed without explanation or apology, leaving the family distressed and embarrassed in front of their guests. Punctuality and planning are essential aspects of any funeral service, and your failure in this regard was both disruptive and disrespectful. Most concerning was the complete absence of accountability or remorse from your staff when these issues were raised. Not only did you fail to acknowledge your shortcomings, but there was also no effort to make amends or offer any form of apology to the Adams family. We entrusted Atlantic Funeral Services with an important and sacred responsibility — to honor the memory of a loved one with dignity and respect. Unfortunately, that trust was betrayed, and the experience has left the family and community deeply hurt and disappointed. We expect a full explanation for the lack of care and professionalism, as well as an apology to the Adams family. Furthermore, we would like to know what steps your company intends to take to ensure that no other family is subjected to such treatment in the future. We look forward to your prompt and sincere response. Yours faithfully, Ms M Abass
0 replies
10 months ago
Poor policy and procedures and unfair sales tactics
I will never recommend Hyperli to anyone they take your money and if the business you purchase the voucher for can't accommodate your dates, then they don't give you a refund in the manner you paid but they give you a voucher. This is not how you do business. They are forcing you to use your money on there website after already receiving poor customers service. Anyone that is thinking of using Hyperli must be carefull as they don't even have a contact number. This business is totally unprofessional and I will never buy anything from them again or recommend anyone I know to use them.
0 replies
11 months ago
Unsatisfactory Exchange and Poor Customer Service
Dear Hyperli , I hope this email finds you well. I am writing to express my dissatisfaction with the recent exchange Ref:649397 I had with your company. My name is Xavier Petersen and on 30 May 2025, I made a purchase at your establishment and unfortunately, I encountered an issue that has left me extremely dissatisfied. Upon returning an item for a refund, I was surprised to receive the amount in the form of a gift card instead of a cash refund. As a customer who initially paid in cash, I believe it is unjust and poor practice to be given a gift card instead of receiving my refund in the same manner as the original payment. This experience has fallen short of my expectations and has left me feeling frustrated and inconvenienced. Furthermore, I am disappointed by the lack of customer service provided in this situation. Despite my efforts to reach out for clarification and resolution, I have been unable to find any contact numbers or channels through which I can address my concerns directly. This lack of accessibility to customer support only adds to my disappointment in the overall experience with your company. At this juncture, I would like to kindly request a full refund of the amount paid in cash, as I believe it is only fair and reasonable to receive the funds back in the same form of payment. Additionally, I urge you to review your company's policies and procedures regarding exchanges and refunds to ensure that customers are treated fairly and with the respect they deserve. I would appreciate it if a representative from your company could reach out to me as soon as possible to discuss this matter further and provide a resolution. Please contact me at 0828342879 or via email at astpearson@gmail.com at your earliest convenience. Thank you for your attention to this matter. I trust that you will address these concerns promptly and restore my confidence in your company's commitment to customer satisfaction. Sincerely, Astrid Pearson Unsatisfactory Customer 082 834 2879 071 600 0580
0 replies
11 months ago
Very bad customer service (this is the second time.)
This is the second time I'm sending in a complaint. Again no interest in customer service Ref-1457977 from Toyota I had to follow up on my query and still nothing HAS CHANGED. I had no feedback from any one at Toyota South Africa my contact person is Khaya Hlatshwayo and Jerome David's these individual has got nothing to do with my issue or cant solve my query as they cant tell me the way forward I need someone to come back to me as soon as possible with the solution. This is the a unpleasant experience and I would not recommend this brand to anyone in the future. They are quick to sell the car but are not available when something goes wrong. The sale was done very fast but the after care service is far from fantastic. will not be upgrading to a new Toyota very again.
0 replies
11 months ago
Very Poor dishonest and misleading customers service
Vodacom has no customer service at all, my order was canceled again for a 4th time. I called in to follow up on my order after being told by the customer service department they would track and personally keep me informed about my order. The customer service person is saying I fail the security questions but I have not received a single call from anyone at vodacom to confirm my details. I will be changing networks , vodacom can cancel my exiting contract and I will never take out a Vodacom contract again. I call MTN to require about the same deal and they are going to match that deal for me. I had 4 different consultants calling me from MTN to find out if I would love them to bring the phones to my house or my place of work. Now that is customer service. Vodacom has let me down and I will make sure my family never takes any contracts out at Vodacom ever again
0 replies
11 months ago
Horrible service from Vodacom
I have place a order 3 times now from Vodacom and it's been canceled 3 times I get the notification that the orders has been processed on the day of bur the next day it gets canceled. On investigation the matter it seems no ome can give me a explanation why thus keeps happening. I have been a loyal vodacom client for years and this is far the worse experience of my interaction woth vodacom. I really hope o e goes to this service provider as I'm seriously considering to port all my contacts over to a other service provider This is horrible experience im going through and this company claims to be the best service provider in south Africa. Im still waiting for feedback from vodacom but to no avail
116 replies
12 months ago
Poor and no customer service
Dear Irene I hope this email finds you well. I am writing to express my profound disappointment and dissatisfaction with the recent construction of the Nutec house that I had commissioned from your company, as well as the substandard level of service provided throughout the entire process. From the onset, I had high expectations for the quality and craftsmanship of the Nutec house, as well as exceptional customer service to accompany the construction. However, it pains me to state that my experience has been far from satisfactory. There have been glaring issues with the construction of the Nutec house, characterized by poor workmanship, shoddy materials, and a lack of attention to detail. The final product does not meet the standards that were promised to me during the initial consultations. It is evident that corners were cut, and the overall quality of the structure is questionable. Furthermore, the service provided by your team throughout this project has been unprofessional and disorganized. Communication has been sporadic and often unclear, leading to misunderstandings and delays in the completion of the construction. My concerns and inquiries have been met with indifference and a lack of urgency, which is deeply concerning given the magnitude of this investment. As a paying customer, I feel incredibly let down and disheartened by the entire experience. I had entrusted your company with the construction of my dream Nutec house, only to be met with subpar results and negligent service. I urge you to address these issues promptly and to take the necessary steps to rectify the poor construction of the Nutec house. I expect nothing less than a thorough investigation into the matter, a commitment to improve the quality of your work, and a sincere effort to enhance your customer service standards. I trust that you will treat this matter with the seriousness it deserves and work diligently to regain my trust and confidence in your company. I look forward to a timely response from you regarding the actions that will be taken to address my concerns. Thank you for your attention to this matter. Sincerely, Laz Collins 076 910 6247 xavier423***ahoo.com Xavier Petersen 076 910 6247
106 replies
15 months ago
Planet42 no customer service and no morales
Planet42 keeps on apologizing and saying they sorry, I received a message sating they trying to get hold of me I get a call from a number from them and as soon as I answer my phone after 2 rings the y put the phone down in my ear. I then try to call them then I get transferred to Pontice to Pilatice and no one can help me. Again this company has no customer service they waste your time and effort this is a money making business they don't care about there clients at all. I'm so sorry I ever did business with this company. To anyone that's reading this don't fall in thus trap planet42 does not or will never put there customers first. After this review someone will call me and make alot of empty promises like they have been doing but nothing will change. Poor and none existence customer service.
53 replies
15 months ago
No customer service, lying employees, don't keep promises
I have had it with this no service orientated, unfriendly and lying company, they make promise on the phone and don't keep it. I have cancelled my contract on the 14 December 2024 and still has no idea what the outcome is they have received their car back and I'm still in the dark. They promised that in their error that they would take the debit order that they have missed and write it off but I'm still getting emails saying I need to pay. I had no joy since day1 from this company and they don't reply on any of my 15 emails I have spoken to 10 different people and all of them promise they will fix the issue and get back to me but to no avail. They just care to get off the call and never get back to their customers. Planet42 is the worse company I have ever had business with that's why I cancelled my contract but that is a problem as well just to cancel a contract as well. They don't keep promises and don't care how they treat their clients. i will never recommend Planet42 to anyone ever. A very unhappy client
168 replies
Review Distribution
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1 Star
15 (100%)