Liebenberg Auto
2.7|27 reviews
mB
michaela B
1 reviews | Active since Member
12 Aug 2022, 08:57
LIEBENBERG AUTO REFUSES TO REFUND WHEN ONLY HAVING MY BAKKIE FOR A MONTH! WORST SERVICE...
Liebenberg auto has a history of bad service and selling broken vehicles to customers. We bought a Nissan Navara July 12, the next day the bakkie was back at the dealer because it was sluggish and it wasn't driving to its full capacity. There are alot of other minor things that needed to be fixed too. All Liebenberg auto did to the bakkie was recondition the turbo as a temporary fix! Yet the turbo is still an issue! The bakkie has been at the dealer for over 2 weeks! I have not even driven the bakkie for over a week yet! Today I have the bakkie for a month only. I demanded a refund and the owner told me "I already told you I WON'T refund you according to CPA". CPA says that within 6 months the consumer CAN DEMAND a refund as it is at my discretion. I bought the bakkie cash with 6 month warranty. I am a small business owner and losing out on work due to not having a vehicle to see to my clients! I will take this further with IDA and the Ombudsman.
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Replies (536)Liebenberg Auto's replyOfficial
12 Aug 2022, 10:05We already respond to you and the vehicle is in for repairs and can not just be refunded as we act according to CPA conditions
Best regards,
Liebenberg Auto's reply12 Aug 2022, 10:05
Official
We already respond to you and the vehicle is in for repairs and can not just be refunded as we act according to CPA conditions
Best regards,
Liebenberg Auto's replyOfficial
12 Aug 2022, 10:09Best Michaela we dont recall u as our client as u might refer to a nother frend Navara Herchell Your not our cleint
Best regards,
Liebenberg Auto's reply12 Aug 2022, 10:09
Official
Best Michaela we dont recall u as our client as u might refer to a nother frend Navara Herchell Your not our cleint
Best regards,
mB
michaela B's updateReviewer Update
12 Aug 2022, 10:22Herschelle is my fiance and WE bought the bakkie, regardless if it's on his name as it clearly can't be put on both of our names. The bakkie has been in for repair majority of the time, that's the problem. We have only had the bakkie for like a week. The bakkie is with us for only a month today. We had no joy out of that bakkie to date. It has been back and forth for "repair" most of the time and it comes back with the same issue everytime. How many times must the bakkie go for diagnostics? I am not the only one who has this issue with Liebenberg Auto, previous reviews shows the same problem.
mB
michaela B's update12 Aug 2022, 10:22
Reviewer Update
Herschelle is my fiance and WE bought the bakkie, regardless if it's on his name as it clearly can't be put on both of our names. The bakkie has been in for repair majority of the time, that's the problem. We have only had the bakkie for like a week. The bakkie is with us for only a month today. We had no joy out of that bakkie to date. It has been back and forth for "repair" most of the time and it comes back with the same issue everytime. How many times must the bakkie go for diagnostics? I am not the only one who has this issue with Liebenberg Auto, previous reviews shows the same problem.
mB
michaela B's updateReviewer Update
12 Aug 2022, 10:36On that note, your response shows the level of customer service and it's extremely unprofessional.
Please refer to CPA act section 56(2) and section 55. Thank you
Please refer to CPA act section 56(2) and section 55. Thank you
mB
michaela B's update12 Aug 2022, 10:36
Reviewer Update
On that note, your response shows the level of customer service and it's extremely unprofessional.
Please refer to CPA act section 56(2) and section 55. Thank you
Please refer to CPA act section 56(2) and section 55. Thank you