MD
michaela B
Active since Feb 2015
52
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52 reviews8 months ago
CLICKS REFUSED TO REFUND MY MONEY!
A couple of days ago someone recommended I purchase the Safeway menstrual belt for my daughters menstrual cramps. I went on the clicks website to see it was sold out, yesterday (11 Aug), I went back on the website to check if it’s back on stock and luckily there was stock as per the website (I will attach a screenshot if I am able to). I order 2 extra items with and in a couple of hours my Safeway belt order was cancelled (no reason why but said it could not be delivered). I immediately sent an email to the clicks team to tell them to cancel the entire order as a whole because it was pointless I paid a delivery for cheaper items that I could have just gotten at the clicks store. My email was ignored and today (12 August), a parcel was delivered only with the 2 cheaper items and no Safeway belt. My issue is that I sent an email to cancel the order, I called and the representative told me she cannot cancel it on her side because my order wasn’t even delivered yet. Now where is my money if my order was cancelled? I asked for a full refund INCLUDING the delivery fee while the order was still in process of being packaged. What am I supposed to do with the order that was delivered?? I paid more for the delivery than the items itself. My initial item was cancelled for no reason! This is the worst service I have ever experienced in the last 6 years that I have been loyal to clicks, I always purchase my toiletries but it doesn’t quite look like clicks appreciates the loyal customers at all. WHERE IS MY MONEY?????
0 replies
9 months ago
EExtremely Poor Support – Delayed Document Update Affecting My Further Studies
I recently completed my Postgraduate degree in IT through MANCOSA. When I initially app****, I used my official South African ID which includes my full legal names. However, I was surprised to see that my second name was missing from my official academic documents. I logged a support ticket three weeks ago to request that they update this – something that should be very straightforward. It took two full weeks just for the name to be corrected on their system. I then requested an updated result letter reflecting my full name – and that’s when things got even worse. For the past week, I’ve been sent from pillar to post, with no resolution. When I call, no one answers, or I’m forced to select unrelated options just to be transferred to the correct department. Sometimes I get transferred around endlessly; other times the calls are just dropped. What should be a simple update has turned into an unnecessary and frustrating process. I didn’t want to resort to writing a public complaint, but this is now affecting my current studies. I’ve been awarded a scholarship at another university where I am pursuing my Master’s degree, but they require official documents that include all my legal names. It feels like because I’m no longer studying at MANCOSA – or because I’ve chosen to do my Master’s elsewhere – this matter is not being treated with any urgency or seriousness. This kind of inefficiency and lack of accountability is disappointing, especially from a higher education institution. I sincerely hope someone senior at MANCOSA sees this and intervenes, so that my document can finally be corrected and re-issued.
112 replies
15 months ago
Bad service from Student Loan department!
I attempted to apply for a student loan without surety and was told that I don’t qualify because I work (contract/project basis). Upon calling numerous times to get the right info, I was told that I do meet the requirements. I app**** on the 18 Jan, received confirmation on 20th that I need to updated my DigiMe on the app. I sent a screenshot and responded to the email to show that it is updated. 7 days go by and no feedback, I sent a follow up email asking for feedback and was told that because I did not update my DigiMe it is in pending status. I sent an email asking what exactly needs to be updated as everything was up to date, no response. When I call, nobody can assist because they don’t have access to the student loan portal. Now, I cannot go to the branch right now as I am away for workshops hence why I decided to make use of the online application as I did this before with my previous normal student loan. I am disappointed in the service received, I always speak highly of Standard Bank but your agents really need to learn proper etiquette and be clear on what the client needs to do! I might miss out on my registration period because of this bad service!
159 replies
21 months ago
Telkom attempting to debit AFTER my account is already paid up!
Had a Telkom contract since January 2023. 07 May this year I received my final bill with a credit from Telkom as I paid this contract up before the 24 month period. I attempted to apply for another contract but there was a “block” on my account because apparently I owe Telkom one debit order instalment that apparently bounced in July. Now why would Telkom attempt to debit order AFTER I already paid this contract and closed it? Secondly, I paid in extra every month, one month I even paid a total of R4000. Why would Telkom still debit order me after THEY said my debit order has been cancelled. They requested that I send my bank statement, first they asked for 2 bank statements and when not finding any evidence of a debit order bouncing, they requested an additional 4 months bank statement and still FOUND NOTHING RELATING TO A BOUNCED DEBIT ORDER! When speaking to an agent, she told me the debit order went off in Feb but only bounced now in July, can you make that make sense? Again, based on my statement, it did not bounce and it actually went through. Telkom is a bunch of ******! I am NOT liable to pay this because my contract is paid up and it’s done! I have provided the evidence required and will not entertain this bull****! It is not MY issue if your system is an issue, you guys OWED me a credit of over R2000 and paid it to me. Now months later, suddenly I owe you? Don’t look for money! I dont owe you anything and won’t entertain any calls or emails from Telkom unless it is from management to resolve this and write this off!
0 replies
23 months ago
CANCEL THIS HORRIBLE SERVICE ASAP!
Requested to cancel this terrible service in March 2024, and still not cancelled. Tried calling, but no answer. Requested more than 8 call backs and still nothing! Rain has removed the cancel option on the app. I can understand why, but please cancel this IMMEDIATELY!!
265 replies
25 months ago
TELKOM IS A ****! WORST PROVIDER AND WORST SERVICE!
I have been a loyal Telkom customer for over 11 years and am disgusted at the service! I have a contract that I recently sent a cancellation request for and opted to cancel at the end of May. I paid an advance amount of R3000 + my monthly debit order with the intention that my settlement amount will decrease. It has not decreased!! I just enquired about a settlement amount and was still told to pay R10500 because I have 9 months left of my contract. What happend to the R3000 paid in advance? Technically I am in a credit now so I do not owe anything, but how is my balance to settle STILL equal to 9 months? I basically paid a whole 2 months in advance! Telkom is ridiculous! I recently took the R99 SIM deal but now want to cancel that as well, I will move to an alternative service provider.
0 replies
29 months ago
WORST SERVICE PROVIDER! I DO NOT RECOMMEND THEM!
I have an iPhone 14 Pro Max on 24 month contract with Telkom and this is the second time they double debit because I am apparently in arrears. I previously called in so that they can change the allowed debit amount but obviously it has not been changed ! Apparently my account has been debited because I am in arrears with R53(I had no idea I was even in arrears because I was under the impression this was fixed). They debited me a week before I got paid and a week before my actual debit order date! My account is not sitting on a minus and I cannot do anything! I want to cancel this contract asap! Telkom is ridiculous!
0 replies
35 months ago
International funds not cleared after more than a month
On the 2 May I received a refund of $25 from Power Homeschool, on 19 May I received a payment of R504,48 from XM Global. I have been trying to get my money cleared for the last few weeks and whenever I speak to agents, nobody can assist! This funds was paid to my virtual card as that is how I made the payments. 6 different FNB agents and nobody can assist me with MY money. I was transferred from one agent to the other, I have provided transaction ID’s of each of these transactions and my money is still not in my account. I am extremely dissatisfied with FNB and I am a loyal customer! I want my money!! Why must I run after my own money and why are four agents so uneducated and lazy to do their job ?
53 replies
39 months ago
NO ASSISTANCE WITH GETTING PARCEL DELIVERED ON TIME
I ordered something on the Evetech website and was advised that my delivery will take place on Monday. Monday I called Rhenus to follow up and was advised that my delivery will be on Tuesday. Tuesday I called and was advised by Melissa that delivery will take place on Thursday. I checked the tracking information and it was 07/Feb 22:02 Checked in at Cape Town facility then 08/Feb 08:35 Loaded for Delivery now back to 08/Feb 12:03 Collection checked in at Cape Town facility I called and spoke to Melanie on numerous occasions trying to get hold of someone who can actually provide me with the correct information and she said that you don't deliver to "my area" in the afternoons and I will get it tomorrow before 12, now I called Melanie 08:51 this morning, WHY COULD MY DELIVERY NOT TAKE PLACE TODAY AS PER THE TRACKING THAT STATED IT IS LOADED FOR DELIVERY??? I asked them nicely to provide me with an ETA of delivery so that I can make sure someone is at home to sign for it, why the hell must I call so many times?? I have spoken to Stephan and Brandon. Brandon assured me that my parcel will be delivered today. It was my daughter's birthday and thanks to Evetech and Rhenus, she will NOT be receiving her gift! I expected Evetech to go above and beyond for their clients but they don't! I will never purchase here again and I usually do.
0 replies
39 months ago
DO NOT MAKE USE OF RHENUS EXPRESS LOGISTICS
I ordered something on the Evetech website and was advised that my delivery will take place on Monday. Monday I called Rhenus to follow up and was advised that my delivery will be on Tuesday. Tuesday I called and was advised by Melissa that delivery will take place on Thursday. I checked the tracking information and it was 07/Feb 22:02 Checked in at Cape Town facility then 08/Feb 08:35 Loaded for Delivery now back to 08/Feb 12:03 Collection checked in at Cape Town facility I called and spoke to Melanie on numerous occasions trying to get hold of someone who can actually provide me with the correct information and she said that you don't deliver to "my area" in the afternoons and I will get it tomorrow before 12, now I called Melanie 08:51 this morning, WHY COULD MY DELIVERY NOT TAKE PLACE TODAY AS PER THE TRACKING THAT STATED IT IS LOADED FOR DELIVERY??? I asked them nicely to provide me with an ETA of delivery so that I can make sure someone is at home to sign for it, why the hell must I call so many times?? I called Evetech around 3pm and they advised my order will be here today they will make sure of it. I then spoke to Shamiela and she said my area is high risk and was passed on to a third party which will take another day or 2!?? This is ridiculous!
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (1.9230769230769231%)
3 Star
1 (1.9230769230769231%)
2 Star
2 (3.8461538461538463%)
1 Star
48 (92.3076923076923%)