Bad service and overcharged

I had a bad experience with Fourways Branch. I have called and sent numerous emails to the manager with no response at all since September. My daughter and I came for some treatments yesterday (28 September), to the value of over R4 000. It started with facials which were really good. We then had manicures and pedicures.

There were some errors I would like addressed

• We booked Nimune Facials and you charged us for Optic Classic Facial x2 • My Pedi Gel was definitely not 75 minutes • My daughter had a basic bikini wax (just the sides) which is supposed to be R280 and not R360 • The couples room – we couldn’t even see each – its just a door that is open. • I had a toasted chicken mayonnaise which literally had very little chicken on it. •

Also when I went to pay the lady at the front seemed very confused, couldn’t find my booking and didn’t even know you had a rewards package.

This was meant to be a real treat, but turned out to be quite unpleasant.