SL
Stacey L
Active since Apr 2011
9
Reviews
0
Industries
Reviews
9 reviews9 months ago
Excellent Service claim for my iphone
Great service and turnaround time, friendly, helpful and professional experience
56 replies
28 months ago
Bad service and overcharged
I had a bad experience with Fourways Branch. I have called and sent numerous emails to the manager with no response at all since September. My daughter and I came for some treatments yesterday (28 September), to the value of over R4 000. It started with facials which were really good. We then had manicures and pedicures. There were some errors I would like addressed • We booked Nimune Facials and you charged us for Optic Classic Facial x2 • My Pedi Gel was definitely not 75 minutes • My daughter had a basic bikini wax (just the sides) which is supposed to be R280 and not R360 • The couples room – we couldn’t even see each – its just a door that is open. • I had a toasted chicken mayonnaise which literally had very little chicken on it. • Also when I went to pay the lady at the front seemed very confused, couldn’t find my booking and didn’t even know you had a rewards package. This was meant to be a real treat, but turned out to be quite unpleasant.
0 replies
50 months ago
Horrific experience
My daughter)and I had the most terrible experience at Humble Harry's. We ordered our food and it was taking so long. The manager passed our table and I asked him to follow up on our food because it was taking long. He told me just to wait it takes 15 - 20 minutes. I asked him how come - its just an egg (not even toast) and yoghurt. He told me he is not bringing the food and that I must get out of the restaurant. I was horrified and said I just asked him to follow up on the order. He then grabbed my daughter's drink right out of her hands and shouted at us. He then grabbed my drink off the table. At this point he was shouting. Nozi was crying - she was in such shock she was shaking. He traumatized my daughter and embarrassed me, but then I realised it is him that should be embarrassed. He was extremely aggressive. I cant tell you how dreadful the experience was.
0 replies
87 months ago
SHOCKING service - I have waited for over a month for my car
I have been waiting for my car for over a month. I have been messed around with excuses for the first couple of weeks and since then no apologies, no explanation - only messages that contract each other *its in polish, then no its in paint, then its in repair, then in polich - round and round). The worse part is I have escalated, I have put it on hellopeter, I have put it on Facebook - with no resolutions. This is at the RIVONIA branch - the reason I am sending you this message is that it impacts your franchise as well becuase many people get confused. Ive had peopleon my FB saying things about the Sandton branch and when I say it was Rivonia they thingk its the same branch. And I am hoping that you are more professional and will escalte for me (as oppsed to the scripted responses I got from Rivonia.
112 replies
87 months ago
Renew-IT - I am still waiting for my car after OVER A MONTH
I have still not received my car back - it has been MORE THAN A MONTH! The worst part is that Renew-IT Rivonia just couldn’t care less. I have used every possible medium to get my car back. They have massive contracts with Insurance companies so one client who has to wait for over a month just doesn't matter. I also don’t understand how Discovery Insure has absolutely no influence over them - Renew-IT even ignores them. WHAT MORE CAN I DO?
112 replies
87 months ago
THREE weeks ans still no car
Im HUGELY annoyed and they just don’t seem to care. I think it’s a case of “well what are you going to do”. THREE weeks and still no car. One excuse after another. Ove 20 emails. When I realised there is not much I can do to physically speed up the process I asked them if they would pay the difference in an automatic car – it’s the least they can do. I am really battling with the manual car because of my arthritis and I explained that to Kavitha who said she was the manager,and she said she 100% understands because she also has arthritis – I have not heard another word from them. I still haven’t received a response to my mails. I have even gone the social media route which doesn’t seem to concern them – probably because they get complaints all the time. Ive tried to get Discovery to help (they are the insurance company) What else must I do??
161 replies
115 months ago
No response to various requests
<p>I have sent 6 mails with reminders and follow ups to Vitality and have not had a single reponse - how is this possible?</p>
112 replies
115 months ago
Just plain ignoring a request
<p>I have requested on numerous occassions for my Insurance Policy to be sent to me. Eventually I sent an email to say that I want to cancel my policy that I have had with them for over a decade and even then no response!</p> <p>Just plain rude and coulndt give a damn - maybe they dont need loyal customers!</p>
168 replies
118 months ago
False Advertising
<p>I went into the Shoe City store in Fourways Crossing about a month ago and wanted to buy 2 pairs of boots.</p> <p> They were identical, just a different size and were on exactly the same shelf (under a sign saying “clearance zone”)</p> <p> When I got to the counter they said rang up one with the “sale” price and the other the non-sale price. I pointed it out and they said that the one pair was on sale and the other wasn’t!</p> <p> I asked to speak to the manager who was adamant that that was the case – quite rudely!</p> <p> Not only was I inconvenienced, I was embarrassed in front of other customers and my daughter was in tears because she couldn’t get the shoes that we had spent 20 min choosing!</p> <p> How can the same pair of shoes, on the same shelf be different prices?</p> <p> I have logged this complaint, escalated, followed up - still with no response</p> <p> </p>
53 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)