Life Baby Spa Fourways SCAM!!!!!

I purchased 5 baby floatation and massage sessions for my 3 months old baby, we used one and we had a HORRIBLE experience. I requested a refund for the remaining 4 sessions because there is no way I'm taking my baby back there from the spa manager Juanita and her boss Shelly and I'm still waiting for a RESPONSE! Honestly I'm so dissatisfied and disappointed in the entire experience. It is the 3rd week now. Whenever I call Juanita is absent from work and of course beside the generic "we don't do refunds" respond I got once, no one is getting back to me. How do you want to force me to do business with you when I'm not happy with the service? I'm ready to take this further. Because I'm tired of trying to get a hold of these clearly incompetent managers.