Disappointing front desk experience

I generally really like the Life Day Spa Franchise and have been to the one in the Westrand several times. I was,. However, deeply disappointed at the treatment by the staff on duty at the front desk/reception. (Monday 17th 2025). I found their manner of approach curt and inhospitable. Although I had put through a request (4 days prior to my visit), I understood that unless I was given a call, my booking was not secure. Although I was willing to be flexible and accommodating, I found the response and treatment from the staff, a bit on the rude and condescending side. It was such a pity as it was my mother’s birthday and my attempt to make her day special, was ruined. I’d never be caught dead at this spa- you can’t feel stressed from hostile treatment at a place where you are coming to rest and rid yourself of daily stresses of life. I am quite disappointed.