CM
Charity M
Active since Jun 2016
4
Reviews
0
Industries
Reviews
4 reviews5 months ago
Disappointing front desk experience
I generally really like the Life Day Spa Franchise and have been to the one in the Westrand several times. I was,. However, deeply disappointed at the treatment by the staff on duty at the front desk/reception. (Monday 17th 2025). I found their manner of approach curt and inhospitable. Although I had put through a request (4 days prior to my visit), I understood that unless I was given a call, my booking was not secure. Although I was willing to be flexible and accommodating, I found the response and treatment from the staff, a bit on the rude and condescending side. It was such a pity as it was my mother’s birthday and my attempt to make her day special, was ruined. I’d never be caught dead at this spa- you can’t feel stressed from hostile treatment at a place where you are coming to rest and rid yourself of daily stresses of life. I am quite disappointed.
0 replies
7 months ago
PLEASE SAVE YOUR MONEY AND GET LEGAL ADVISE ELSEWHERE
Of all of FNB's offerings, this is by far the worst! I took time to detail a case I needed advice on, after several phone calls and stating the facts of the case, i found it better to detail the case over email as there were developments on the case. I took my previous time to give a very detailed report of the case, but the first email of mine went unresponded to and unanswered. They responded to ask for my ID number, and then there was radio silence. I took the effort, after weeks of not receiving any response. I went through the painstaking effort of drating a very detailed email and attaching all evidence to the claims email address, only for a 'lawyer' to call me two days later, demading that I re-tell the entire story. As I was time poor over the phone, I enquired whether she had access to the email and if she was able to let me know which parts she needed clarity on- this was an awfully long story to re-tell and i had told it more than once telephonically to another consultant; this was confirmed by the lawyer I spoke to. I asked her which details she would like me to expand on given the development opf the case as well as what was previously reported to another lawyer at FNB LAW ON CALL, and she said that I would need to re-tell the story from scratch so she can understand. I am not sure if she is incapable of reading or what the actual issue was, but really, this constant re-telling of facts when I have taken the liberty to painstakingly detail every single thing- is upsetting at best and insulting at worst. What a waste of my premiums.
53 replies
61 months ago
ruthless capitalists with inefficient and incompetent staff
I cancelled my medical aid when I was retrenched from my place of employment in March 2020. I was hounded by discovery and countless letters to settle and pay back the medical aid savings that I had used up when I was on the medical aid. which, under these gruesomely tough economic times, I did. On the 1st April 2021, a year after cancelling my membership, a medical aid premium was debited from my bank account. When I called, in utter confusion, to ask why this was debited from my account- I was assisted by Sinathemba, who very casually and uncaringly told me that there was a premium that was outstanding when I stopped the medical aid. When I asked her why this was not communicated to me sooner and why I was not made aware of this sooner so that I budget accordingly, she maintained that I was supposed to have been told and gave me the impression that it was not her fault that I was not told this. I found her service and approach to be absolutely callous and just plain unprofessional. I am just so livid that in such hard economic times, where most people have lost jobs and are scrambling to make ends meet, discovery has the audacity to debit monies from people's accounts without prior communication or the decency to offer a payment plan. Absolutely revolting!
106 replies
119 months ago
Poor service and undercooked ribs
<p>Utterly disappointed by my experience at the restaurant. Had to wait for about 15mins to be seated after our water 'forgot about us' the food was absolutely horrible, we ordered the beef ribs which were under cooked. When we complained about this to the manager, he gave is an option of having a sirloin. This was twice as much as the ribs in terms of pricing and he did not mention this to us. And this took forever few to us, we ended up having it as takeaway as we were so fed up at that point. I'm really disappointed because I experienced that the white people in the restaurant received preferential and way better service than my friend and I, as we were black. Definitely never going back there and telling everyone I know what a horrible experience we had. </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
3 (75%)