No treatment done

Booked a treatment at this spa for 11am. I got there at 10:30am, way early for my time. I checked in and Moshidi at the reception confirmed my 11:15 appointment, i tried to say 11 o’ clock but she insisted 11:15. Which was fine cos 15 min later. I changed into their rope and went upstairs to wait. I waited and waited, the stuff was just passing me as if there was NO one. I eventually asked one lady who took me to the reception. The reception, i was told my appointment was MOVED to 12:15. What!!! NO ONE BOTHERED TO TELL ME THAT NONSENSE, WHY? After travelling all the way and all this? It will never be thr end of this. I will make sure everyone knows about this ****py service. I have left the spa without a treatment. And no one cared….