Worst spa ever

I got a well needed voucher from my daughter in law for a signature manicure. I book my appointment 3 weeks in advance and require about this treatment and also the lady asks if i want gel or polish. I choose the gel and my appointment was confirmed with a sms. The day before my appointment i recvd a reminder email with a different timeslot and when i phoned the next day no one could give me a satisfactory answer execpt that they will investigate and come back to me. Needless to say i had to phone 4 times , NO one bothered to phone me back only explain that they now have a group booking ( more money you see) “This spa’s motto should be: ‘Book at your own risk.’ They completely messed up my confirmed booking, leaving me with no choice but to cancel my plans. All I got was a casual apology – NO solution, no accountability. Absolutely unacceptable.” “Imagine making plans, confirming them, and then finding out you dont have the correct booking for the correct treatment -Yep, that’s this Life day Spa at the Crystal Towers Hotel in Century City Cape Town...Their solution? A weak ‘sorry’ – like that magically gives me back my wasted time and ruined day. If this is their idea of customer service, I’ll pass!” There is no Hoo Haa about this spa exept for unprofessional untrained staff. And the sadness of this all is the energy I have wasted putting together this review, since the have their money already.