Poor service

I'm scheduled for C section next week at life Glynnwood. I previously had a c section at Mediclinic and the process was so smooth. After bookings, I knew what I'm expected to bring to the hospital for both me and the baby. I knew If they offered birth registrations or not. Their service was on standard. Unfortunately I can't say the same about life@glynnwood. At this rate I feel like I booked at a public hospital. The day I did my bookings, I was not told anything about what to bring. I sent an email on the 3rd of December to enquire about what to bring and if the birth registration is offered. My email was just forwarded to a Ronel Rossouw that even today I still haven't received any response. I'm so full of regrets right now.