Terrible service from head office and hospitals

I have outstanding accounts for when my mom was admitted a few times last year at 2 of your hospitals. Trying to sort out these accounts is proving to be a nightmare because you get an email from head office and when you call them to have the accounts sorted out, they refer you to the case manager at the hospital and trying to reach a case manager at Springs Parklands and Glynnwood is like looking for a needle in a haystack. It doesn't matter what time of day you call, they are just never available. I need to sort out these accounts ASAP otherwise I am not gonna bother to pay anything towards them anymore.

I forgot to mention that Sasha Gabriel could not be bothered with responding to my emails as the credit controller for these accounts.