PM
Palesa M
Active since Sep 2020
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Terrible service from head office and hospitals
I have outstanding accounts for when my mom was admitted a few times last year at 2 of your hospitals. Trying to sort out these accounts is proving to be a nightmare because you get an email from head office and when you call them to have the accounts sorted out, they refer you to the case manager at the hospital and trying to reach a case manager at Springs Parklands and Glynnwood is like looking for a needle in a haystack. It doesn't matter what time of day you call, they are just never available. I need to sort out these accounts ASAP otherwise I am not gonna bother to pay anything towards them anymore. I forgot to mention that Sasha Gabriel could not be bothered with responding to my emails as the credit controller for these accounts.
106 replies
4 months ago
Bunch of ****s
They had a marketing campaign where after you place a takealot order you'd get asked if you want Santam to call you to get a quote and if they beat your current insurance you'd get a R500 takealot voucher so I opted to get the quote. Someone called me from Santam and as we are on the call he tells me that he knows that I'm doing the quote because of the takealot voucher, he then proceeds to say that even if they beat my current insurance's premium, I'll still get the voucher. The quote I was given was better than the insurer I was with so I took Santam's quote, the voucher didn't come through. When I enquire, no one seems to be able to give a proper answer. The calls are recorded so they should be able to go listen to that call and hear what was offered by their sales consultant. Now it seems like I have to beg, crawl and follow up on what was promised.
106 replies
9 months ago
Great offering
They have made affording certain items easier. When the budget is tight, I can always count on them.
0 replies
14 months ago
Useless and *********** company
I am now gatvol. Their sales people sell lies, client services consultant are *********** to say the least, their management is never available, always in meetings yet nothing gets done. They are quick to debit but take forever to refund. Kabelo Monaheng blatantly ignored my email as the team leader, Nthabiseng from social media just told me she send activate an email and that's that. Bunch of *********** and useless people working there.
53 replies
21 months ago
Rude service by Mandla in customer care
I am livid as I type this. I placed an order 13 days ago. They promise to deliver in 5-7 working days. Nobody is giving me straight answers regarding the delay of the order. Today I spoke to a rude and condescending consultant by the name of Mandla. He thinks talking over customers is the right thing to do. He arrogantly told me "Stop being dramatic" because I asked him to cancel my order seeing that they are failing to deliver my order. I need you guys to teach your consultants how to speak to customers because be definitely knows nothing about customer service. Oh let me not forget how I was being a bully by asking to speak to a supervisor. He hake! People will throw in terms they can't even define.
0 replies
22 months ago
Terrible service from Khaya at Pick n pay hyper
I am super disappointed in the service I received at pick n pay hyper Faerie Glen. The supposed manager by the name of Khaya was shouting at me when I asked to see the procedure he was telling me about that did not make sense. He even walked away to say he is not entertaining me, when Faith was trying to remedy the situation suddenly wants to try and help me. I don't know what kind of customer service was he taught but the service he gave me was terrible especially because he couldn't backup what he was talking about
53 replies
24 months ago
Terrible service
I have been trying to cancel a lay by order with no luck. My emails are not responded to and when I call I am sent from pillar to post.
0 replies
25 months ago
Worst customer service for months on end
I don't even know where to begin with the terrible service I have received from this bank since last year November. Bad customer service must be their organisational culture because there is no way every single person including team leaders can provide such terrible service. Promising to call you and not calling you is what they do best. Kim Rousseau who is apparently a case manager takes the cup. She is the person THEY told me to contact in order for me to get assistance and a week later she is not answering my calls nor my emails. It's bad enough that I am the one that must still call a specific person when I lodged an issue, she could not be ****d about helping out. Don't get me started about Andile Dyantyi who remembered that my phone has not been going through when I sent him a follow up email. Derick from Absa branch in Woodlands, I have no words.
112 replies
42 months ago
Vincent was a great ...
Vincent was a great help at helping me keep my policy at a more affordable price.
133 replies
68 months ago
Incompetent service
The first month was great everything was working fine after that certain Apps on my phone don't work when I'm connecting using my rain sim card but if I connect using someone else's rain sim cards those apps work fine and their customer care agents say it's because of the tower I'm connected to. If this person and I are connected to the same tower, how is their sim card working fine and mine not? I'm five to cancelling this nonsense
53 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)