Lack of Education

We went to Lifestyle pet hyper in Randburg on the corner of Beyers looking for supplies for our hamsters. The staff are not very familiar with the products that are kept for hamsters as when we enquired what type of wood are the wood shavings they had made from, we were informed that we should read the bags. If the bags gave us answers, we wouldn't of asked and the reason we enquired is because pine wood shavings is dangerous for your hamsters and it seems like that is all that they stock. Another factor that really upset me was that they kept adult golden hamsters together and they were fighting and when I say fighting, I mean they were bleeding and when we informed the staff to please separate them, the staff showed no concern or haste, in fact I don't believe they ever separated them. And if you have knowledge of hamsters, you would know that golden adult hamsters do not share their space. And by keeping the hamsters in that space you are putting them under stress and shortening their lifespans, which is really putting future owners and the hamster at a disadvantage.

I find it really sad that the staff do not have the adequate knowledge to assist customers nor do they have the adequate knowledge and care to take care of the animals in their possession. Education is key!