PROVIDENT FUND PAYOUT

The company I worked for has send in my Provident fund withdrawal to UMBRA in August 2020. Apparently UMBRA has switched to LIFESENSE FIN SERVICES. The period for pay out on the former system was 4 to 6 weeks, since 15 August 2020 until now my money is still not paid to me. No one can give me a date of pay out or a reasonable explanation for not paying as yet. So they sitting behind their computers earning a fat salary cheque while I need my money for survival. The service from LIFESENSE is totally pathetic and I am going to inform my former work's CEO about this. I also see there is several complaints on Hello Peter about the same matter. I also want to know do I earn additional interest on the money they are so slack to pay out?