RD
Riana P
Active since Oct 2020
25
Reviews
0
Industries
Reviews
25 reviews7 months ago
Miladys pathetic staff
We saw an adverti*****t from Milays stating "Buy for R2000 and get discount for R500." When we went to pay for the mercandise we were told the discount is only valet if a account is opened. The account was opened then we were told the discount can only be given on the next purchase and we got two vouchers. On the next purchase we used the vouchers given and the balance on the account was paid in full. We also then wanted to close the account. We were told the account cannot be closed it first has to go to head office. In the meantime we saw the close we bought was the wrong size so l went back to exchange for the correct size. I went to Miladys in Parkview, the staff were very helpful and friendly, they did not have the sizes in stock so the lady called Woodlands branch and asked them to keep the 2 garments aside. What a vast difference in service from what l just experienced at Parkview. It seems if l was a bother to them, no greeting only silence, they took the stuff and processed it on the computer, then l was asked for my card which l did not have with me but the number was on the receipt l presented. They point blank refused to help me. So a week later l went to Miladys in Irene Village mall. The staff was also not friendly, it seems they think they are doing you a favour to help you. At last after 3 attempts we got to change the sizes. When we want to close the fully paid up account we were told there is R39 outstanding. They could not explain why or what it is for so we point blank refused to pay anything. They also did not allow us to take our fully paid for merchadise. Some lady appear from behind the scene and asked us for our phone number and told us she will call us within 30 mins after talking to headoffice. We then received a call from head office to say we can fetch our mercedise and we do not have to pay anything. It is time the staff a Miladys realise it is the client paying their salaries and we do not need their silend rude treatment. I will NEVER put my foot back in a Milagys shop. Firstly their adverts are misleading the public and secondly out of 3 shops only the staff at Parkview were friendly and helpful. One should think people who have a job in this economic trying times would at least be thankful and treat clients with respect but NO, they are too busy doing nothing and the client is a disturbance.
53 replies
17 months ago
Dstv
Still awaiting an explanation from DSTV as was promised in their reply. Just shows how pathetic the service is. This is 2 weeks later.
168 replies
17 months ago
DSTV Multi choice
I never had any feedback from Dstv as was mentioned in their answer to my formar review. Just shows how pathetic the service is.
56 replies
17 months ago
DSTV
What a utter frustrating experience again with DSTV Pretoria. My decoders hard drive got *******ed. I took it in, waited an hour to be served, just to hear they do not have stock.l left my name and number and they said they will call me. Waited a week and l gave them a call. I was told thwy have stock. I went again, waited nearly 3 hours to be served just to hear the stock is faulty. They then told me a decoder will be delivered. Waited another week, then an installer called me to install the new decoder. He got to my house, installed the decoder but l could see it was not working correctly. He said l had to wait the decoder will do a software update by itself. This never happened, when l call him, he told me there is a technical problem at Multi choice and they are working on it (what a lie) This was on Friday. I called Dstv, were on the phone for an hour doing troubleshooting, just to hear l have to take it back to the agency for testing. Indeed the decoder was faulty. This is the way a premier customer get treated. Without sevice for nearly 3 weeks due to incompency but l gave to pay a full R1000 subscription for the monh. I fully understand they are loosing millions of subscribers. Firstly it is the adverting and repeat content and then you have to battle 3 weeks to restore your service. Due to my age l have to ask people to go to their agencies as l am not mobile. I had been a loyal client fir 20 years but being treated like this l really think of cancelling.
56 replies
18 months ago
Tyme bank
Notwithstanding my first review l was still not contacted by Tyme bank regarding a deposit made into the account in August 24 which is not reflecting. On their reply they asked for a case number. How do l get a case number if not contacted. This is redicules. Absolutely NO client service frim this bank. My next step is to contact the ombusman as l have no further recourse.
53 replies
18 months ago
Tyme bank
An online account was opened with Tyme bank on 3 August 2024 and an amount of R400 was deposited by eft. The deposit was not showing on the account. We visited an outlet of Tyme bank and was referred to contact client services at Tyme bank by e-mail. We received an e-mail back with instructions on how to close the account. We rep**** by e-mail asking about the R400 deposit made, we received another e-mail from Tyme bank again with instructions on how to close the account, again no mention of the deposit made, not reflecting in the account. It is useless making enquiries as it seems they do not read the mail. Now we keep on getting messages to check our mail, but NO e-mail is received. This is a useless exercise to try communicating with Tyme bank. Their outlets are alsi few and far between and if one is located the people cannot help you.
159 replies
20 months ago
NEDBANK
I am so tired of Nedbank's pathetic service. I do not know which is worse, the call centre or the branch. My mother, aged 97 has an account at Nedbank for 50+ years. She is in a wheelchair and cannot visit any branch by herself, all she has to control her account is the Nedbank app. Then she gets a sms from Nedbank as follows: "You have completed your Nedbank Digital registration on TCL - 9009G. If this was NOT you please contact Nedbank on 0800 555 111." We called the number and spoke to a agent to find out what the meaning of the sms is. Despite being on the call for 27 minutes we still does not have any explanation of the meaning, all they wanted to do was to block the account and then we must go to a branch to open it again. Does this make any sense? We did not have any problem with the account, no suspicous transactions or any enquiry from our side. If my mother was not loyal to this bank l would close this account in a wink. Nedbank has NO empathy with older clients who is NOT computer literate or able to run to a branch whenever they feel like to block a profile. THE WORST BANK IN SA with pathetic call centre service.
0 replies
23 months ago
Vodacom
Why is Vodacom not bound to adhere to the consumer protection act of SA. I get calls from their robot anytime after hours and over weekends. I suppose there are enough hours during the day to contact clients. Consumer Protection Act 68 of 2008: Right to restrict unwanted direct marketing · Saturdays before 9 am and after 1 pm, and on weekdays between 8 pm and 8 am the following morning. It seems if you are a big company in SA you can do what you want. As soon as my contract with Vodacom expires l will cancel all. I have a right to privacy and are protected by the act, l do not need to be called after hours by robots.
159 replies
23 months ago
PATHETIC DSTV PROGRAMMING
DStv 's service are getting more pathetic by the day. Programs get cut off in the middle of the actors sentence There adverts are more and more, and the programs shorter As if their endless repeats are not annoying enough, the Chrysalis episode tonight is the same as the one last night. It is time DStv realise we are paying a lot of money every month for a service they should provide but their service are definately not worth it. There service is the same as the government, Pathetic only difference is they are getting paid by the public. Totally shameless!!!! My mother has been a DSTV customer fir 20+ years, she is now in a wheelchair and her only entertainment is TV, if it was up to me l would have cancelled the subscription long ago, but she is used to how DSTV works, she does not know about streaming. You should be ashamed of yourselves. She looks forward to her program as it is her only entertainment, then it is a repeat. The other day the whole shedule was not corresponding with the time. I don't know who is responsible for programming but they are useless.
53 replies
24 months ago
Vodacom billing
I have been trying to sort out a billing problem with Vodacom by email for a whole week now. My e mails only get answered by computer generated emails with no reference to my actual complaint. It only threatens to cut my service if l do not pay a certain amount of which l do not have any knowledge as my account is paid in full monthly. I am not prepared to talk to anybody over the phone as l want record of my communications.
159 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (4%)
2 Star
5 (20%)
1 Star
19 (76%)