BAD CUSTOMER SERVICE AND RUDE STAFF

I've just had the worst customer service. On the 27 January 2026 flight GE211 was boarded at Gate E1 and later changed to E4 without informing us. We arrived at ORTIA at 1pm for a 4pm flight . When we went to the Lift customer service desk and MET a guy named FREDDY. He was rude and even insulted us and in the end offered no solution except to cancel the tickets. We asked for the supervisor and he told us she is not available because she has already knocked off at 4pm. We contacted the Lift whatsapp number and they told us that the supervisor should be at work and knocking off at 7pm. In the end we had to book another flight.