Lilly Design Studio Feedback to Vanessa

I am the owner of Lilly Design Studio waiting for the business account approval on Hello Peter.

Vanessa has been one of the most dishonest clients we have ever had. She ordered 5 dresses - we received fabric that was not an sufficient amount for the dresses - afterwards she sent incorrect fabric colour - changed the entire production line to accommodate her.

While the dresses were made we sent her numerous pictures and pictures of the measurements on the final fitment - 11cm was added (pictures provided in the report)

She was very happy when she received the dresses and weeks later she complained that dresses was suddenly too short - we asked her to send it back immediately so we can correct or redo the dresses right away. When the dresses arrived we could not even fit it over the original dress maker and the dresses shrinked about 1 size and was not the same lenght - proving she washed and tumble dried the dresses. We asked her and she denied it after we have photographic Proof that the dresses was correct. She chose to be dishonest and blame us thus we refused assistance- if you were honest we would have moved heaven and earth to assist which is what we have always done for all our clients.

We are a company who lives our clients and have a reputation for being generous and doing all we can for our clients but we refuse to assist dishonest clients.

Anyone who wants to see the report and the complaint is more than welcome to Contact us.

Regards Cheré Owner of Lilly Design Studio