LS
Lilly design studio Studio
Active since Feb 2017
3
Reviews
0
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Reviews
3 reviews28 months ago
Vanessa P - reply by Lilly design studio
Reply on Vanessa Ps review - I am the owner of Lilly Design Studio. We have been in business for 5 years and can say this has been the most horrible experience with a client we have ever had. This client received her 5 dresses after numerous mistakes from her sending her own fabric which was too little, and then not sending the correct fabric and changing the entire order on 99. After sending numerous pictures with measurements taken and her receiving the dresses and being very happy - 2 weeks went by (after asking if she can wash and tumble dry the dresses and us stating no) she contacted us again now complaining that the dresses shrinked and didn't fit anyone now after confirming that all is well. We asked her to send it back as we might have made a mistake somehow. When we received the dresses ALL the dresses was shrunk AND the fabric pulled to one side. I immediately contacted her and asked if she tumble dried the dresses as she wanted to - she dropped the phone and contacted a lawyer. I offered to help her free of charge, as anyone can make a mistake and they refused and blamed us for ruining the dresses. We then contacted our lawyer and drafted a report with messages and pictures taken of every dress with all correct measurements even the 11cm she requested. We did our due diligence and there was no fault on our side - it was solely Vanessa who made a mistake right before her daughters wedding and tried blaming us. Her lawyers withdrew the allegations after the report was sent. I have NEVER threatened any client not to review of go to social media - I am happy to send all correspondence between us to anyone. Anyone who knows us as a business knows we go beyond for all our clients in any circumstance no matter what but dishonesty will never be tolerated by us. Any client who want to see the correspondence, pictures and report drafted is welcome request it and have a look at our reviews and happy clients on our social media accounts.
0 replies
32 months ago
Lilly Design Studio Feedback to Vanessa
I am the owner of Lilly Design Studio waiting for the business account approval on Hello Peter. Vanessa has been one of the most dishonest clients we have ever had. She ordered 5 dresses - we received fabric that was not an sufficient amount for the dresses - afterwards she sent incorrect fabric colour - changed the entire production line to accommodate her. While the dresses were made we sent her numerous pictures and pictures of the measurements on the final fitment - 11cm was added (pictures provided in the report) She was very happy when she received the dresses and weeks later she complained that dresses was suddenly too short - we asked her to send it back immediately so we can correct or redo the dresses right away. When the dresses arrived we could not even fit it over the original dress maker and the dresses shrinked about 1 size and was not the same lenght - proving she washed and tumble dried the dresses. We asked her and she denied it after we have photographic Proof that the dresses was correct. She chose to be dishonest and blame us thus we refused assistance- if you were honest we would have moved heaven and earth to assist which is what we have always done for all our clients. We are a company who lives our clients and have a reputation for being generous and doing all we can for our clients but we refuse to assist dishonest clients. Anyone who wants to see the report and the complaint is more than welcome to Contact us. Regards Cheré Owner of Lilly Design Studio
0 replies
112 months ago
Owner a fraud Justin Rudman
<p>Me and my family recently relocated to Cape Town and got smart removals to assist. Upon arrival in Cape Town our furniture was damaged beyond repair. When we contacted Justin Rudman he simply stated sue me and that we were at fault. When we tried to contact him for an adress where we can deliver a summons he simply stated that he does not have one and that he is not the owner and that it is a brokerage (which we confirmed that he and his wife is). I just want Justin to know that we will not stop looking for you and any and all legal cost will be for your account when we are done. </p>
0 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
1 (33.333333333333336%)