Vanessa P - reply by Lilly design studio

Reply on Vanessa Ps review - I am the owner of Lilly Design Studio.

We have been in business for 5 years and can say this has been the most horrible experience with a client we have ever had. This client received her 5 dresses after numerous mistakes from her sending her own fabric which was too little, and then not sending the correct fabric and changing the entire order on 99.

After sending numerous pictures with measurements taken and her receiving the dresses and being very happy - 2 weeks went by (after asking if she can wash and tumble dry the dresses and us stating no) she contacted us again now complaining that the dresses shrinked and didn't fit anyone now after confirming that all is well.

We asked her to send it back as we might have made a mistake somehow. When we received the dresses ALL the dresses was shrunk AND the fabric pulled to one side. I immediately contacted her and asked if she tumble dried the dresses as she wanted to - she dropped the phone and contacted a lawyer. I offered to help her free of charge, as anyone can make a mistake and they refused and blamed us for ruining the dresses.

We then contacted our lawyer and drafted a report with messages and pictures taken of every dress with all correct measurements even the 11cm she requested. We did our due diligence and there was no fault on our side - it was solely Vanessa who made a mistake right before her daughters wedding and tried blaming us. Her lawyers withdrew the allegations after the report was sent.

I have NEVER threatened any client not to review of go to social media - I am happy to send all correspondence between us to anyone.

Anyone who knows us as a business knows we go beyond for all our clients in any circumstance no matter what but dishonesty will never be tolerated by us. Any client who want to see the correspondence, pictures and report drafted is welcome request it and have a look at our reviews and happy clients on our social media accounts.