RapidTrim by Lily Taylor

The RapidTrim product has great marketing but 'literally' don't deliver. I have been waiting for what I assumed to be a, South African product to arrive in 14 working days. It has been longer than a month and yet to arrive. I have been receiving messages from their 'Chinese' courier company since 16th April that delivery would take place 48hrs. Today is 17th May, yet to arrive. It has been extremely disruptive, having to ensure I was home to receive the package.

When continually emailing their customer care service - I get the same reply: "thank you for understanding and your patience. We are actively monitoring the status of your order." I was asked to contact the courier via WhatsApp and call with no answer (not sure how that was my responsibility). I have been asked to provide call logs to lay the refund case to the courier.

It is not alot of money and sure I won't see the product or refund anytime soon. but this tedious process has really disappointed me and would not advise going down this looooong road.