poor service

I booked my kids from JHB OR tambo to Middelburg, I had nothing to do with their flight from Kby to OR tambo, when their flight got delayed I phoned Lime time and informed them, Which they said the bus will wait a bit, they did not wait after I called, the had to book a new bus at City bug to get to Middelburg, The monday I spoked to a lady which said she will phone me back just now, a week later no phone call, on the call she did confirm that the bus left 15;15 and did not wait 5 minutes, and why did they not move them to the next bus since I have called to inform Lime time so now lost R1068 for no service from Lime time since they dont do the refunds, So people be very careful of limetime