Worst company ever

Worst company ever my wife was booked on a bus from Middelburg to Rustenburg on the 29 th of November 2025,she arrived at the pick up point at 11 o'clock, pick up time was 12 40 . Will waiting the bus sped pass her at 12 38 leaving the pick up early,she tried flaging it down and nearly paid dearly .After paying for a taxi from Middelburg to Pretoria, Pretoria to Rustenburg on her own expence,we contacted them on the 2 ND of December the weren't answering their phones all though they advertise that they do.After a lot of excuses and stories they committed to reimburse my wife the R 590 in the week of 8 to 12 December 2025.,seeing that the employee making payments were on leave. When we phoned today 9 December 2025 ,now we're being told refunds take 2 weeks,but on the 2nd the send us a email asking us for banking details??, We paid them on booking,we paid extra for 2 Taxi's for the service they were sepouse to deliver and after telling us the payment will be made this week after we removed our previous bad review,it was on 2 December 2025. After waiting another week from 9 December to 17th of December still no payment,my wife phoned them again,first person just ended the call,so my wife phoned again. Once again they have excuses, since 29 November we have been trying to get a R 560 refund for a service not received the only response we receive is when we posted a review on 2nd and 9th of December, asking us to remove the bad reviews payment will be made. Is this the time of company you want to use, *****ing a customer's money and just making false promises