Ignoring people and plants

My husband and I came here about three weeks ago. We managed to walk right through the restaurant without a single staff member greeting us or assisting us. We picked a table outside and my husband went to the loo. Sitting outside bored waiting for the 1 waiter and 2 waitresses to notice me waving my hand around, the table right next to me finally got their bill. When the lady complained about having to wait for 15 minutes (basically all the time I sat there myself), she was met with a curt "well, we're actually very busy" by a red-headed waitress. This was simply not true. For a restaurant of their size, they weren't even 1/3 full. As I waited I looked around. And you know what I found? For a place named after it's lime trees, they were in appalling condition! The soil was dry as a bone and there was an ant invasion. Ants breed aphids, which in turn decimate fruit trees! My husband and the waitress arrived at the same time. We ordered drinks only. My mocha was sickingly sweet with sugar kernels at the bottom of the glass. Preemptively we asked for the bill when we ordered but we still had to ask again later and wait for another 10 minutes.

I have to add that although the food looked great, we're unlikely to return. Perhaps the problem could be solved if your waitresses don't stand around talking amongst themselves and to certain guests. If I am a potential customer and I need to wave my arms around like a seal to be noticed because your staff is too busy making googoo eyes at certain customers, then perhaps you guys are in the wrong industry. Gordon Ramsey would give you guys kick up your behinds.