worst service ever

I placed an order for sneakers [order number LIM4769] on the 15th of December 2025. I was promised a delivery between the 24th and the 30th of December 2025. I called Fastway today [30th of December 2025] to follow up. The consultant told me it was out for delivery on the 30th of December when I called at 8 AM. I called again at 12 PM the same day, and I was told it might take another two weeks to deliver. I am not interested anymore; I want a refund because I purchased those sneakers for my daughter, who was supposed to wear them on Christmas Day.