Disappointed with customer service

Very unprofessional; I ordered cupcakes for my daughter in advance and provided all specifications. The delivery was two hours late, and the design was not what was promised. No customer service at all! The management said, "Our drivers were late; if you want, we can refund your money!" Uhmm Hello, how about apologising for the inconvenience (my four-year-old daughter is waiting and weeping at school), and why not communicate in advance that you are running late? Instead, disregard our calls??Poor customer service. I would certainly not recommend! What a disappointment and heartbreaking experience. Somethings are not about money, but the experience. We promised our daughter a unicorn birthday and guess what we had to get cupcakes from Woolies( Thank you Woolworths for coming to the rescue) which are not unicorns of course but atleast they had the rainbow touch.