VG
Vanessa G
Active since Nov 2018
3
Reviews
0
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Reviews
3 reviews24 months ago
Disappointed with customer service
Very unprofessional; I ordered cupcakes for my daughter in advance and provided all specifications. The delivery was two hours late, and the design was not what was promised. No customer service at all! The management said, "Our drivers were late; if you want, we can refund your money!" Uhmm Hello, how about apologising for the inconvenience (my four-year-old daughter is waiting and weeping at school), and why not communicate in advance that you are running late? Instead, disregard our calls??Poor customer service. I would certainly not recommend! What a disappointment and heartbreaking experience. Somethings are not about money, but the experience. We promised our daughter a unicorn birthday and guess what we had to get cupcakes from Woolies( Thank you Woolworths for coming to the rescue) which are not unicorns of course but atleast they had the rainbow touch.
0 replies
61 months ago
Unethical gym
I joined Edge Fitness Club Gonubie 14/01/2021. Lewies the sales guy had promised me that a second gym would be open in Beacon bay by March 2021. I asked him what if it gets delayed and he assured me that there would be no delays. I told him that I do not want to join if it will not be ready by then because I would then rather join virgin active. To cut a long story short I have moved to Abbotsford and have not been to the gym because the gym will only be ready "Maybe in August" and the best that they can do for me is to freeze my account. In the meantime, I can join another gym and I cannot cancel!!! The worst service I have ever experienced in my life. Talk about misrepresentation. Paying for a service that is not being provided and being unethical
0 replies
90 months ago
TELKOM BAD SALES EXPERIENCE
On 13 October 2018 I applied for a mobile contract deal online. I was contacted by a sales agent and the deal was processed. On 17 October an amount of R849 was deducted from my account. I was informed to expect delivery in 3 - 5 days. When 5 days elapsed I called the contact centre to ask when I should expect delivery? I was attended to by a very rude sales person who said they did not know when I would receive the cellphone. I decided to call again three days later and I was told that they no longer have the cellphone in stock and it had been discontinued. I asked for a refund and the lady that assisted me confirmed that she logged a case for me. I later receive a confirmation sms informing me that a case has been opened for me. A day later (3 November 2018) I receive an SMS informing me that my case has been resolved. This came as a shock to me as I had not received my refund, so I call again to enquire what was going on. I get told to call the Finance department and get given a new reference number. I call today only to get told that they do not have my full details and therefore are not able to refund me as they do not know if I received the phone or not?! I am so frustrated as everyday I speak to different people and receive different information each time and I still do not have my refund. It has been over 3 weeks now.
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1 Star
3 (100%)