After waitin more than a month waiting for my two parcels, they tell me the vehicle that transported the parcels was in an accident and the stuff was ******

After waitin more than a month waiting for my two parcels, they tell me the vehicle that transported the parcels was in an accident and the stuff was ******. I had to phone in every day tried to find out what happened with my parcels. Then finally they tell me the vehicle was in an accident and some parcels was damaged and stollen. Poor service really poor service.