Absolute Disgrace – 2+ Weeks, Zero Communication, Zero Accountability

This has been one of the most frustrating delivery experiences I’ve ever had.

I placed my order on 2 February. It has now been over two weeks and my parcel is still not delivered.

Tracking showed “customs clearance completed” in Johannesburg. Yet DPD claims they have not received the parcel from LINEX. After chasing for answers (because nobody bothers to update customers), LINEX suddenly says they only received a declaration for inspection on Monday, it was released yesterday/today, they might fetch it today or tomorrow, and then delivery will take another 3–5 days.

So let me get this straight: • Customs cleared. • Then apparently inspected. • Then released. • Then maybe collected. • Then another week for delivery.

And at no point did anyone proactively communicate any of this.

Not a single update. Not a single explanation. Nothing.

Customers should not have to beg for information about parcels that are already sitting in your network.

If customs delays are outside your control, fine. Communication is NOT outside your control. The silence, the inconsistency between tracking updates and what your agents say, and the complete lack of ownership is unacceptable.

Two logistics companies involved and yet no one seems to know where the parcel physically is or when it will actually move.

This is poor service. This is poor coordination. And this is exactly why customers lose trust.