LA
Link Africa
Claimed Business
LA
Link Africa
Claimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Link Africa
Link Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Link Africa across 62 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 05:39
Avoid this provider at all cost
I am not supprised at all they only have 1 star the worst fibre provider I have ever interacted with. They were contracted by our body corporate to provide 5he complex I stay in. They regularly had interruptions due to not having reliable backup power during load shedding. I am moving from one ISP to another a task that takes minutes to action 5hey stuffed up that I have been offline since new years. instead of paying for afvitoriqls supply a s3tivee that folks want to write about Disgruntled customer recommending cranial percussive adjustments for management of this alleged company
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 05:39
Avoid this provider at all cost
I am not supprised at all they only have 1 star the worst fibre provider I have ever interacted with. They were contracted by our body corporate to provide 5he complex I stay in. They regularly had interruptions due to not having reliable backup power during load shedding. I am moving from one ISP to another a task that takes minutes to action 5hey stuffed up that I have been offline since new years. instead of paying for afvitoriqls supply a s3tivee that folks want to write about Disgruntled customer recommending cranial percussive adjustments for management of this alleged company
0
Replies (0)DR
Dayann R
1 reviews | Active since Jan 2020
11 Nov 2025, 05:08
POOR SERVICE LINK AFRICA
We are a business and our Business Fibre has been down since 31 October 2025. Link Africa still has not assigned a Technician to our fault TODAY AT 11 NOVEMBER. Surely if you pay for business Fibre you should get better service. I would give them minus 5 stars if I could as it doesnt seem that this company cares about productivity. We are situated in Woodmead Ext 1. Vodacom updates with escalation notes but nothing is happening
Helpful (0)
|Replies (0)DR
Dayann R
1 reviews | Active since Jan 2020
11 Nov 2025, 05:08
POOR SERVICE LINK AFRICA
We are a business and our Business Fibre has been down since 31 October 2025. Link Africa still has not assigned a Technician to our fault TODAY AT 11 NOVEMBER. Surely if you pay for business Fibre you should get better service. I would give them minus 5 stars if I could as it doesnt seem that this company cares about productivity. We are situated in Woodmead Ext 1. Vodacom updates with escalation notes but nothing is happening
0
Replies (0)KH
Kim H
1 reviews | Active since Jan 2020
18 Aug 2025, 18:44
Link Africa- too big to care for their smaller clients
I have had a service with Link Africa for over 31 months and when it comes to them honouring a renewal contract, they have been unprofessional and lacklustre. Numerous emails and requests for assistance and a resolution have fallen on deaf ears. I am now fed up and no longer prepared to beg for service. Another big company that is only concerned about their bottom line and not prepared to service the small companies fairly. Good ridddens.
Helpful (0)
|Replies (0)KH
Kim H
1 reviews | Active since Jan 2020
18 Aug 2025, 18:44
Link Africa- too big to care for their smaller clients
I have had a service with Link Africa for over 31 months and when it comes to them honouring a renewal contract, they have been unprofessional and lacklustre. Numerous emails and requests for assistance and a resolution have fallen on deaf ears. I am now fed up and no longer prepared to beg for service. Another big company that is only concerned about their bottom line and not prepared to service the small companies fairly. Good ridddens.
0
Replies (0)UN
Uveshni N
1 reviews | Active since Jan 2020
4 Mar 2025, 09:58
Poor customer service! More like non-existent customer service!
It's been 3 weeks now since I've app**** for a change of address and Link Africa has not called or installed my line at my new address. I work for an FNO and we do this within 48 hours. Such pathetic service!
Helpful (0)
|Replies (0)UN
Uveshni N
1 reviews | Active since Jan 2020
4 Mar 2025, 09:58
Poor customer service! More like non-existent customer service!
It's been 3 weeks now since I've app**** for a change of address and Link Africa has not called or installed my line at my new address. I work for an FNO and we do this within 48 hours. Such pathetic service!
0
Replies (0)SH
Samantha H
1 reviews | Active since Jan 2020
28 Feb 2023, 07:19
COMMENDATION
I am writing to commend your employee, Wayne. (Sorry, i didn't get his surname). He helped me enormously yesterday. Wayne had been to our building (Wearcheck House, Pinetown) to install Fibre. I was not aware that Wayne was around however, after hearing that I was having car trouble, he did not hesitate for a second to come over and assist me. Mind you there were many other people in the parking lot but no one stepped forward to help, except for Wayne. In this day and age, it is very rare to find someone whose actually willing to help another. As they say, "a company’s employees are its greatest asset", and on this note, I am sure your offices must be proud to have a kind and caring employee like Wayne.
Helpful (0)
|Replies (0)SH
Samantha H
1 reviews | Active since Jan 2020
28 Feb 2023, 07:19
COMMENDATION
I am writing to commend your employee, Wayne. (Sorry, i didn't get his surname). He helped me enormously yesterday. Wayne had been to our building (Wearcheck House, Pinetown) to install Fibre. I was not aware that Wayne was around however, after hearing that I was having car trouble, he did not hesitate for a second to come over and assist me. Mind you there were many other people in the parking lot but no one stepped forward to help, except for Wayne. In this day and age, it is very rare to find someone whose actually willing to help another. As they say, "a company’s employees are its greatest asset", and on this note, I am sure your offices must be proud to have a kind and caring employee like Wayne.
0
Replies (0)JK
RM
Ranisha M
1 reviews | Active since Jan 2020
9 Sept 2022, 07:40
Link Africa - Anne Moriarty, Well Done! 5 star Employee.
Anne Moriarty, Residential Partner at Link Africa really exceeded my expectation with regard to customer service. She performed well beyond her normal scope of responsibility in helping me resolve my technical issue with Link Africa, Well done! Most appreciated. Receiving good service from a Fibre Network Operator is something of a rarity. If all persons involved at Link Africa could aspire to Anne Moriarty's customer focused work ethics, than I truly recommend this company.
Helpful (0)
|Replies (0)RM
Ranisha M
1 reviews | Active since Jan 2020
9 Sept 2022, 07:40
Link Africa - Anne Moriarty, Well Done! 5 star Employee.
Anne Moriarty, Residential Partner at Link Africa really exceeded my expectation with regard to customer service. She performed well beyond her normal scope of responsibility in helping me resolve my technical issue with Link Africa, Well done! Most appreciated. Receiving good service from a Fibre Network Operator is something of a rarity. If all persons involved at Link Africa could aspire to Anne Moriarty's customer focused work ethics, than I truly recommend this company.
0
Replies (0)