Lack of professionalism

I had taken an insurance with Linkham since we were going to travel to Italy in March. Our country had went into lockdown at the time, therefore resulting in canceling our flights. I had duly submitted the required paper work to the person from the claims department as requested. In May I sent an emailing requesting a follow up on my claim with the response that the person was no longer working for the company. I then called and spoke to Joanne who said they cannot do anything because the airline states that we can still travel and that a refund will be given. I had responded by forwarding the email from the airline in which they do not give any refunds and I am unable to travel even during the extended period of travel for medical reasons. I have phoned countless times to speak to Joanne and sent several emails, all without a response. I am absolutely appalled by the lack of professionalism at Linkham. I would not recommend this insurance company to anyone.