1 reviews | Active since Member
A shocking customer service from Faradiba Allie and Joanne Perrera. We were told by Joanne the refund process would take 2 weeks. It is now 5 weeks later and we cannot even get a returned call.
They also sent us an email saying they promise to confirm the outcome yesterday and apologized for the delay. We have still heard nothing.
Absolutely shocking to treat customers this way for legitimate travel insurance claims while we sit out of pocket thinking the insurance we paid for, which we never thought we would use, is now leaving us in a bad financial situation.
We will now be contacting our Advocate to advise us on our legal options should we not recieve confirmation today.