Linklayer fibre
Claimed Business
Linklayer fibre
Claimed Business
33 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Linklayer fibre receives strong praise for individual staff members, particularly Viv and Erin, who are repeatedly lauded for responsiveness, professionalism, and going above and beyond via WhatsApp support. Installation teams also earn compliments for efficiency and clean work. However, a persistent negative theme involves blame-shifting between Linklayer and ISP partners such as Mweb, Cool Ideas, and Hollywood Connect during outages. Frustrated customers report prolonged downtime, poor communication during faults, rude interactions, and a lack of urgency or compensation when services fail.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
30
Recommended: Likely
Review Distribution
3.5|33 Reviews
Jun '25 - May '26
5(57.7%)
4(0%)
3(0%)
2(3.9%)
1(38.5%)
5(57.7%)
4(0%)
3(0%)
2(3.9%)
1(38.5%)
Frequently Asked Questions About Linklayer fibre
Based on recent customer reviews, Linklayer fibre receives strong praise for individual staff members, particularly Viv and Erin, who are repeatedly lauded for responsiveness, professionalism, and going above and beyond via WhatsApp support. Installation teams also earn compliments for efficiency and clean work. However, a persistent negative theme involves blame-shifting between Linklayer and ISP partners such as Mweb, Cool Ideas, and Hollywood Connect during outages. Frustrated customers report prolonged downtime, poor communication during faults, rude interactions, and a lack of urgency or compensation when services fail.
Linklayer fibre has a TrustIndex of 0 out of 10 on Hellopeter, based on 33 reviews in the last 12 months. Hellopeter has tracked Linklayer fibre across 337 total reviews. How is the TrustIndex calculated? →
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNV
Nirvania V
1 reviews | Active since Jan 2020
5 Mar 2026, 04:24
Remove Mweb as your service provider
Please can you remove Mweb as your ISP. They do not assist customers. We have been trying for 4 days straight to get our link layer connection up and running again and they are giving us the worst run around. They are a bunch of *********** people and it is going to ruin your reputation because they cannot provide a proper service to your customers.
Helpful (0)
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Nirvania V
1 reviews | Active since Jan 2020
5 Mar 2026, 04:24
Remove Mweb as your service provider
Please can you remove Mweb as your ISP. They do not assist customers. We have been trying for 4 days straight to get our link layer connection up and running again and they are giving us the worst run around. They are a bunch of *********** people and it is going to ruin your reputation because they cannot provide a proper service to your customers.
0
Replies (0)MM
DR
Desha R
1 reviews | Active since Jan 2020
30 Dec 2025, 13:59
Link layer
This is the 2nd time for the month that the internet is down! It is 21 hours later and there is still no update yet. It is a huge inconvenience and disruption as we need fibre to work! Mweb is not interested to following up with Link layer! I have to keep following up and the feedback is the same. Link layer service levels are pathetic and the person that responds to whatsapp messages is extremely rude! I am actively cancelling and moving over to a new provider
Helpful (0)
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Desha R
1 reviews | Active since Jan 2020
30 Dec 2025, 13:59
Link layer
This is the 2nd time for the month that the internet is down! It is 21 hours later and there is still no update yet. It is a huge inconvenience and disruption as we need fibre to work! Mweb is not interested to following up with Link layer! I have to keep following up and the feedback is the same. Link layer service levels are pathetic and the person that responds to whatsapp messages is extremely rude! I am actively cancelling and moving over to a new provider
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PC
QM
Queen M
1 reviews | Active since Jan 2020
8 Dec 2025, 12:13
No so coolideas and linklaying nothing
Horrible Ideas and TCF is minus 1000. They just dont care because they own fww estate in the upper high way of Waterfall via Coolideas hence they blame each other. There's thing guy called Vivian. He does not mind saying im waiting for the other team to come back to me and that's been over a week. Linklayer must be removed period. The installation was booked for the 28th of November but they still dont when are they going to schedule. When Coolideas say, they have escalated, they are done because Linklayer is just sitting enjoying air-conditioning and playing games. Something must be done, afrihost must come back abd remove this lazy people
Helpful (0)
|Replies (0)QM
Queen M
1 reviews | Active since Jan 2020
8 Dec 2025, 12:13
No so coolideas and linklaying nothing
Horrible Ideas and TCF is minus 1000. They just dont care because they own fww estate in the upper high way of Waterfall via Coolideas hence they blame each other. There's thing guy called Vivian. He does not mind saying im waiting for the other team to come back to me and that's been over a week. Linklayer must be removed period. The installation was booked for the 28th of November but they still dont when are they going to schedule. When Coolideas say, they have escalated, they are done because Linklayer is just sitting enjoying air-conditioning and playing games. Something must be done, afrihost must come back abd remove this lazy people
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Replies (0)GM
ES
Emil S
1 reviews | Active since Jan 2020
26 Nov 2025, 11:02
Pathetic customer services
I am beyond furious with the appalling experience I’ve had with this company. The sheer lack of customer service, compassion, and basic human understanding has been nothing short of disgraceful. Every interaction has made it painfully clear that customer care is not a priority for you. I am exhausted from repeating myself, chasing answers, and being met with what feels like complete disinterest and zero urgency. The level of indifference I’ve encountered is honestly insulting. It’s baffling how a company can operate with such a dismissive attitude and think this is acceptable. Their inability, and unwillingness to provide clear communication or even the smallest amount of empathy has turned a simple issue into an infuriating ordeal. I’ve never felt so blatantly disregarded by a service provider. It’s as though my concerns were an inconvenience rather than something worth addressing. This entire situation has been an absolute nightmare, and I am extremely disappointed, frustrated, and honestly staggered by how poorly this has been handled. If this is the standard you consider “service,” then it’s no wonder customers are left feeling abandoned and disrespected. I sincerely hope you take a long, hard look at how you treat the people who rely on you—because right now, your service is nothing short of pathetic.
Helpful (0)
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Emil S
1 reviews | Active since Jan 2020
26 Nov 2025, 11:02
Pathetic customer services
I am beyond furious with the appalling experience I’ve had with this company. The sheer lack of customer service, compassion, and basic human understanding has been nothing short of disgraceful. Every interaction has made it painfully clear that customer care is not a priority for you. I am exhausted from repeating myself, chasing answers, and being met with what feels like complete disinterest and zero urgency. The level of indifference I’ve encountered is honestly insulting. It’s baffling how a company can operate with such a dismissive attitude and think this is acceptable. Their inability, and unwillingness to provide clear communication or even the smallest amount of empathy has turned a simple issue into an infuriating ordeal. I’ve never felt so blatantly disregarded by a service provider. It’s as though my concerns were an inconvenience rather than something worth addressing. This entire situation has been an absolute nightmare, and I am extremely disappointed, frustrated, and honestly staggered by how poorly this has been handled. If this is the standard you consider “service,” then it’s no wonder customers are left feeling abandoned and disrespected. I sincerely hope you take a long, hard look at how you treat the people who rely on you—because right now, your service is nothing short of pathetic.
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Replies (0)