Link layer

This is the 2nd time for the month that the internet is down! It is 21 hours later and there is still no update yet. It is a huge inconvenience and disruption as we need fibre to work! Mweb is not interested to following up with Link layer! I have to keep following up and the feedback is the same. Link layer service levels are pathetic and the person that responds to whatsapp messages is extremely rude! I am actively cancelling and moving over to a new provider