Inhumane insurance company

Disgusting to say the least. My mom passed aways she was the main member with them. I called they told me she had 20K funeral cover with them? We submitted the documents they told us they are under review until she was buried. After the funeral they told us she does not have a policy with them, and this disgusting inhumane policy went and still deducted the monthly premiums from her salary after her funeral. This company should be disbanded and reported the way they conduct their business is cruel and inhumane